Freelancer profile translated to English.

Description

Customer Success & Customer Loyalty | B2B/B2C Portfolio Management | No prospecting or closing

With over 20 years of experience in demanding environments (Chanel, Carmignac Gestion, international law firm), I specialize in managing and retaining existing client portfolios – not in prospecting or sales negotiation.

At Carmignac Gestion, I managed and retained a portfolio of over 2,500 B2B partners for 16 years, organizing around forty professional events each year. What I do well: understanding client needs, building long-term trusting relationships, resolving roadblocks, and ensuring rigorous follow-up.

What I offer:

- Client portfolio management and retention (B2B or B2C)

- Customer Support / Customer Care

- Client Onboarding and Support

- Administrative coordination related to client relations

**What I do not do**: cold prospecting, closing, sales negotiation.

**Tools**: Salesforce (solid foundation, currently refreshing skills), Microsoft Office, Canva.

**Languages**: French (native), Professional English, Spanish (basic).

**Availability**: immediate, short or long-term assignments as needed.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

CHANEL
Client Advisor
LUXURY GOODS
September 2025 - March 2026 (6 months)
Paris, France
• • Welcoming, advising, and assisting international clients.
• • Adhering to the Maison's standards of excellence in a multicultural premium environment.
High-end Client Relationship Client Relationship Management & Customer Experience multicultural adaptability Adaptability and Flexibility Active Listening
DSD ORGANISATION
Receptionist
June 2025 - August 2025 (2 months)
Paris, France
• • Welcoming and directing visitors.
• • Managing reception areas.
• • Coordinating reception in a demanding environment.
• • Liaising with internal teams to ensure a smooth and professional welcome.
telephone reception Client Welcome management of demanding environment multi-team interface Sense of Service
HARMONIZ'UP
Independent Consultant (SASU)
FASHION AND COSMETICS
September 2022 - Today (3 years and 11 months)
Paris, France
• • Development of an entrepreneurial project.
• • Market research and structuring of a service offering.
• • Development of skills in digital communication and project management.
team structuring Digital Communication entrepreneurial autonomy Project Management