Sylvie Assist'

- Administrative Management: processing mail and emails, digital filing and archiving, organizing client and supplier files, managing relations with administrations. I implement clear and effective tools to simplify your daily life and save you time and peace of mind.

- Commercial Management: From client database to after-sales service, I support you throughout the entire process: drafting, sending, and tracking quotes and invoices, follow-up and tracking of payments, order and delivery tracking, creation of dashboards to monitor your activity.

- Communication Assistance: Managing your social media, creating and sending newsletters, optimizing your online visibility.

- Agenda and Travel Management: Scheduling appointments, organizing schedules, booking your travel (train, plane, hotel).

- Human Resources Management Support: Preparing administrative documents, tracking leave and absences, drafting job advertisements and sorting applications.

- Occasional Support and Specific Projects: Creating PowerPoint presentations or reports, administrative management during events (trade shows, conferences).

In parallel with my main activity, I personally manage a bed and breakfast that I rent out via Airbnb. I handle all aspects of management, from creating the listing to welcoming guests, including cleaning, communication, price optimization, and breakfast preparation and service.

This experience gives me a concrete and operational understanding of short-term rentals and allows me to master the challenges related to:

• Customer satisfaction and review management

• Profitability and calendar management

• Logistical organization (cleaning, laundry, coordination)

• Effective communication with international travelers.

It also allows me to regularly interact with other hosts, tourism professionals, and property managers.

In this versatile role, I handled both customer reception and administrative and commercial support for the team.

💼 Main Responsibilities:

• Physical and telephone reception of clients and partners.

• Preparation of building permit files, in coordination with town halls, surveyors, notaries, and other stakeholders.

• Administrative support for clients throughout their home construction project:

🔹 Explanation of procedures

🔹 Collection of necessary documents

🔹 Reassurance and personalized follow-up.

• Regular communication with contractors to organize site interventions:

🔹 Creation and management of subcontractor contracts

🔹 Trusting relationships built over time, based on clarity, responsiveness, and reliability.

• Assistance to sales representatives: managing their schedules, distributing and updating listings, modifying materials, daily coordination.

• Updating the website and communication materials.

💡This experience allowed me to develop strong organizational rigor, excellent interpersonal skills, and the ability to manage multiple stakeholders in a demanding and fast-paced environment.