About Sylvie
French
Native or bilingual
Experience
- Pronadis,Customer Relations DirectorAGRICULTUREOctober 2021 - December 2024 (3 years and 2 months)Vayres, France• • Team management, 15 people.• • Implementation of strategies for continuous improvement with clients• • Leading continuous improvement, evolution of practices, work methods, and organizational systems.• • Management of an annual budget, cost optimization, and expense control.• • Development and monitoring of action plans to ensure customer satisfaction.• • Monitoring and analysis of activity results based on performance indicators, identification of improvement levers and corrective actions.• • Personalized follow-up of key accounts, handling of complex cases.
- Pronadis,Customer Service ManagerAGRICULTUREJuly 2020 - October 2021 (1 year and 3 months)Vayres, France• • Management of a team of 3 people: defining objectives, task allocation, work monitoring, performance improvement, development.• • Development of statistical activity monitoring, creation of dashboards, analyses, validation of corrective actions.• • Drafting and regular updating of internal procedures related to handling customer requests.• • Collaboration with other departments to resolve complex issues encountered by
- Pronadis,After-Sales Service AssistantAGRICULTUREJanuary 2019 - July 2020 (1 year and 6 months)Vayres, France• • Handling incoming and outgoing calls to address customer requests and complaints.• • Drafting professional letters and emails to meet specific customer needs.• • Identifying problems related to service and stock, implementing effective solutions to ensure customer satisfaction.• • Issuing credit notes
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Education
- BTS Administrative AssistantsLycée Brémontier2009BTS Assistantes de gestion
- Literature BaccalaureateLycée Sainte Marie De La Bastide2005Baccalauréat Littérature
Certifications
- Entrepreneurship and Client Development through Digital MarketingLiveMentor2025