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Sylvie B.SB

Sylvie B.

Expert in Organization and Administrative Management

€350/day
Bordeaux, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Sylvie

Hello! I'm Sylvie, and my mission is simple: to transform your administrative mental load into serenity.

With over 15 years of experience in administrative management, Customer Relations, and supervision, I have developed a rigor and a method that have been tested in the most demanding environments (from high growth to crisis management in Executive Committees).

Today, I put this expertise as an Organization Director at your service.
My goal is to be your right hand in management and follow-up. My empathy, patience, and smile are the drivers of the relationship, my method is the guarantee of your efficiency.

I am here to help you focus on what matters: growing your business.

I intervene on three essential axes for the fluidity of your company, ensuring flawless organization:

Organization & Processes:I implement, optimize, and document your tools and work methods (filing, project management, optimal use of your software).

Management & Monitoring:I create your monitoring dashboards (reporting), manage critical deadlines, and ensure you have total visibility on administrative and customer relations.

Daily Management & Commercial Support:From invoicing to filing, including handling complex emails, tracking unpaid invoices, and coordinating with your third parties (accountant, lawyer, suppliers).

I offer an advantageous degressive rate for any commitment on a regular hourly volume (monthly packages).
I work remotely, but I can make site visits for mission launches or specific needs in the Nouvelle-Aquitaine region (33).

Want to delegate and regain energy? Write to me so we can review your needs.
  • French

    Native or bilingual

Can work on-site
Bordeaux (up to 20km)

Experience

  • Pronadis,
    Customer Relations Director
    AGRICULTURE
    October 2021 - December 2024 (3 years and 2 months)
    Vayres, France
    • • Team management, 15 people.
    • • Implementation of strategies for continuous improvement with clients
    • • Leading continuous improvement, evolution of practices, work methods, and organizational systems.
    • • Management of an annual budget, cost optimization, and expense control.
    • • Development and monitoring of action plans to ensure customer satisfaction.
    • • Monitoring and analysis of activity results based on performance indicators, identification of improvement levers and corrective actions.
    • • Personalized follow-up of key accounts, handling of complex cases.
    KPI Monitoring Reporting Microsoft Office Process Optimization
  • Pronadis,
    Customer Service Manager
    AGRICULTURE
    July 2020 - October 2021 (1 year and 3 months)
    Vayres, France
    • • Management of a team of 3 people: defining objectives, task allocation, work monitoring, performance improvement, development.
    • • Development of statistical activity monitoring, creation of dashboards, analyses, validation of corrective actions.
    • • Drafting and regular updating of internal procedures related to handling customer requests.
    • • Collaboration with other departments to resolve complex issues encountered by
    KPI Monitoring Dashboards Process Optimization Customer Relationship Management (CRM)
  • Pronadis,
    After-Sales Service Assistant
    AGRICULTURE
    January 2019 - July 2020 (1 year and 6 months)
    Vayres, France
    • • Handling incoming and outgoing calls to address customer requests and complaints.
    • • Drafting professional letters and emails to meet specific customer needs.
    • • Identifying problems related to service and stock, implementing effective solutions to ensure customer satisfaction.
    • • Issuing credit notes
    Customer Relationship Management (CRM) Microsoft Office Reporting

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Education

  • BTS Administrative Assistants
    Lycée Brémontier
    2009
    BTS Assistantes de gestion
  • Literature Baccalaureate
    Lycée Sainte Marie De La Bastide
    2005
    Baccalauréat Littérature

Certifications

  • Entrepreneurship and Client Development through Digital Marketing
    LiveMentor
    2025
    Strategic Communication Positioning Strategy Competitor Analysis Marketing Strategy Content Strategy Social Networks

Skill set

Categories