Sylviane Ricart

My job: ensuring the performance of customer services and operations. I work in demanding contexts requiring rapid and targeted action: business divestitures, transformation, major structural changes...

My areas of intervention:

- Direction and management of cross-functional, multi-business, multi-site projects, in France and internationally

- Management of operational teams

- Change management: implementation of new tools/practices

- Conducting audits and diagnostics

- Optimization of internal and cross-functional processes

- Onboarding of management lines and field teams

- Implementation of service standards, certifications, SLAs, etc.

- Establishment and monitoring of KPIs

- Conducting lessons learned

At the heart of my expertise: banking and financial services, with numerous assignments carried out for key players in the sector: retail banks, fintechs, in various fields: payment services, customer relations, compliance (KYB/KYC, AML/CFT, etc.)

My strengths: leadership, adaptability, rigor, balance, resilience, and stress resistance