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Silvia VillanuevaSV

Silvia Villanueva

Tourism & Marketing Consultant

€100/day
Cádiz, ES
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Silvia

I am a tourism and marketing consultant specializing in Andalusia, with experience in connecting travelers, agencies, and tourism companies with authentic and personalized proposals.

My project, Andalucía Travel Assistant, was born with the mission to give visibility to the enormous cultural, historical, and gastronomic potential of Andalusia, creating unique experiences that combine professionalism, closeness, and passion for this destination.

✅ Services I offer

Design of personalized tourist experiences: cultural, historical, and gastronomic routes adapted to each traveler or agency.

Digital marketing for tourism: content creation, social media management, and communication strategies to attract international travelers.

Connection with local suppliers: I act as a link between agencies and local businesses, enriching the tourist offer.

Traveler assistance and support: assistance before, during, and after the trip.

Consulting for agencies: strategic advice to enhance the offer with the added value of Andalusia.

My goal is to promote quality tourism and facilitate management for agencies and travelers, creating bridges between those who wish to discover Andalusia and those who make it possible.

I work with a results-oriented approach, an international vision, and attention to detail. I am available for B2B collaborations in cultural and experiential tourism, always bringing commitment, empathy, and creativity.
  • Spanish

    Native or bilingual

  • English

    Fluent

  • German

    Conversational

  • Italian

    Basic

  • Portuguese

    Basic

Remote only
Primarily works remotely

Experience

  • Teleperformance
    Customer Service – Technical Support
    TELECOMMUNICATIONS
    March 2024 - Today (2 years and 3 months)
    Jerez de la Frontera, Spain
    • Telephone support for clients with technical incidents in telecommunications services.
    • Real-time problem diagnosis and resolution.
    • Ticket management, case tracking using digital tools and CRM.
    • Objective-based work under pressure, meeting high standards of quality and satisfaction.
    • Development of active listening, empathy, and clear communication skills.
    Objective-based Work Telephone Support CRM Empathy and Active Listening Communication Skills
  • Servicios Médicos del Sur
    Coordinator, Trainer, and Project Manager
    HEALTH AND WELLNESS
    July 2017 - February 2024 (6 years and 7 months)
    Jerez de la Frontera, Spain
    • Coordination of operational teams responsible for managing medical assistance nationally and internationally.
    • Design and execution of training plans for new hires and continuous updating of internal procedures.
    • Coordination with national and international medical suppliers.
    • Direction and monitoring of strategic projects such as digitalization of records, implementation of new protocols, and improvement of processes and technological tools.

    Project Tracking Training Plan Design Team Coordination Supplier Support Telephone Support
  • Servicios Médicos del Sur
    Assistant and Manager Plan INFOCA / Junta de Andalucía
    HEALTH AND WELLNESS
    August 2015 - February 2024 (8 years and 6 months)
    Jerez de la Frontera, Spain
    • Coordination of logistical operations for environmental emergencies.
    • Documentary and administrative support for deployed teams.
    • Supervision of action protocols, communication with emergency services and operational units.
    • Preparation of operational reports and support in strategic decision-making in critical situations.
    Operational Management Remote Teamwork Incident Resolution Organization and Planning Team Coordination

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Education

  • -Higher Degree in Virtual Assistance
    AITED
    2024
    -Grado Superior de Asistencia Virtual
  • -Diploma in Tourism
    Escuela Universitaria Turismo-Jerez
    2007
    -Diplomatura en Turismo

Certifications

Skill set (26)

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