About Silvia
Spanish
Native or bilingual
English
Fluent
German
Conversational
Italian
Basic
Portuguese
Basic
Experience
- TeleperformanceCustomer Service – Technical SupportTELECOMMUNICATIONSMarch 2024 - Today (2 years and 3 months)Jerez de la Frontera, Spain
- Telephone support for clients with technical incidents in telecommunications services.
- Real-time problem diagnosis and resolution.
- Ticket management, case tracking using digital tools and CRM.
- Objective-based work under pressure, meeting high standards of quality and satisfaction.
- Development of active listening, empathy, and clear communication skills.
- Servicios Médicos del SurCoordinator, Trainer, and Project ManagerHEALTH AND WELLNESSJuly 2017 - February 2024 (6 years and 7 months)Jerez de la Frontera, Spain
- Coordination of operational teams responsible for managing medical assistance nationally and internationally.
- Design and execution of training plans for new hires and continuous updating of internal procedures.
- Coordination with national and international medical suppliers.
- Direction and monitoring of strategic projects such as digitalization of records, implementation of new protocols, and improvement of processes and technological tools.
- Servicios Médicos del SurAssistant and Manager Plan INFOCA / Junta de AndalucíaHEALTH AND WELLNESSAugust 2015 - February 2024 (8 years and 6 months)Jerez de la Frontera, Spain
- Coordination of logistical operations for environmental emergencies.
- Documentary and administrative support for deployed teams.
- Supervision of action protocols, communication with emergency services and operational units.
- Preparation of operational reports and support in strategic decision-making in critical situations.
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Education
- -Higher Degree in Virtual AssistanceAITED2024-Grado Superior de Asistencia Virtual
- -Diploma in TourismEscuela Universitaria Turismo-Jerez2007-Diplomatura en Turismo
Certifications
- Digital TraffickerITO (Online Traffic Institute)2021