Freelancer profile translated to English.

Description

Customer Relations & Closing Specialist (Intelcia)

With over 7 years of experience in leading contact centers (Intelcia, formerly UX Centers), I don't just answer the phone: I turn your calls into results.

My strength? Retention & Sales. I know how to de-escalate tense situations, convince a customer to remain loyal, and negotiate with tact.

What I bring to your business:

📞 Phoning Expertise: Outbound calls, qualified appointment setting, and prospect follow-up.

🤝 Customer Retention: Turning an unhappy customer into a loyal ambassador (active listening & negotiation).

💼 Business Vision: As an entrepreneur myself (founder of an organic cosmetics brand), I understand your profitability challenges.

I am autonomous, equipped for remote work, and immediately available.

Ready to boost your sales? Let's talk!

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Intelcia
Customer Advisor, Retention, Loyalty (Metropolis - Reunion - Mayotte)
TELECOMMUNICATIONS
July 2020 - November 2025 (5 years and 4 months)
Rabat, Morocco
My core business is customer relations, a field in which I excel thanks to my strong adaptability and versatility.
Whether for incoming or outgoing calls, my commitment is to provide you with quality, rigorous, and satisfactory support.
Telephone Prospecting Customer Relations Customer Service CRM
HOTEL LE FREDENTO
Receptionist
HOSPITALITY
May 2007 - April 2008 (11 months)
Pointe-Noire, Congo - Brazzaville
My responsibilities included:
Physical and telephone reception of clients
Management of reservations and schedules (Arrival / Departure)
Payment processing and invoicing
Jardin d'enfant Mission Catholique
Kindergarten Teacher (Middle Section)
EDUCATION AND E-LEARNING
October 2012 - September 2013 (11 months)
Nouakchott, Mauritania
Main Mission:
Education and development of children in the middle section.
My mission was to impart age-appropriate knowledge, support their overall development, and help them work autonomously.

Pedagogical skills developed:
Patience and Empathy
Organization
Workshop facilitation
Communication (Parents / Students)

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CAP
CEPT ISAC
2003
Gestion administrative, Orientation, Gestion d'appel-e-mail-courrier, Communication

Other

Sylvia Audrey S.

Teleprospecting & Customer Loyalty | Retention

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