SFAbout Sylvanette
I’m a skilled freelancer specializing in data annotation, content processing, and back-office support. With experience in image segmentation, text/audio transcription, content moderation, product categorization, and lead generation, I deliver precise and reliable results.
I work independently, manage time effectively, and adapt quickly to client needs. Fluent in French and proficient in English (B2), I’m ready to support projects that require accuracy, organization, and commitment.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- SILCustomer Service AssociateSeptember 2022 - March 2025 (2 years and 6 months)
- Delivered first-line technical support to end-users, resolving hardware, software, and network issues.
- Responded to customer inquiries via phone, email, and in person, ensuring timely and effective solutions.
- Logged, tracked, and documented support requests, escalating complex issues to higher-level IT staff when necessary.
- Assisted with installation, configuration, and maintenance of computer systems and applications.
- Educated users on IT best practices, system functionality, and troubleshooting steps to improve self-service.
- Ensured high levels of customer satisfaction by providing professional, clear, and solution-focused communication.
- ISAHITHitersApril 2022 - July 2024 (2 years and 3 months)I have carried out digital task assignments within the isahitplatform, on behalf of isahit clients.
- Image Segmentation
- Image and Text Annotation
- Binary and Multiple Text Classification
- Utterances Creation, Audio Recording
- Content Moderation, Lead Generation
- Product Sheet Enrichment
- Back Office Management
- Simple Criteria Searching
- Multiple Criteria Searching
- Data Formating
- Maps Working
- Google Sheet
- Text transcription
- Google Drive
- PowerPoint
- Projects control
- Filling in the SCC
- Product categorization
- Accounting
- Products characterization
- Rodrigues Regional Assembly (RRA)/ Information Communication Technology, Central AdministrationIntern under the Service to Mauritius Scheme (STM)January 2019 - January 2022 (3 years)
- Assisted in the maintenance and troubleshooting of hospital information systems.
- Supported the IT team in database management and system updates to ensure smooth operation of e-Health services.
- Participated in the digitization of patient records and improvement of data accessibility.
- Collaborated with healthcare staff to provide technical support for software and hardware issues.
- Contributed to documentation and reporting of IT processes and incidents.
- Supported the ICT team in managing and maintaining computer networks and hardware infrastructure.
- Assisted in the development and deployment of IT solutions for administrative services.
- Conducted user support and troubleshooting for government employees across departments.
- Participated in system upgrades, software installations, and basic configuration tasks.
- Contributed to ICT documentation, inventory tracking, and technical reports.
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Education
- Bsc Web and Multimedia DevelopmentUniversity of Mauritius2018The degree provided a solid foundation in web technologies, programming, and digital media design, combining both technical and creative skills. Key areas of study included: -Web Development: HTML, CSS, JavaScript, PHP, SQL, and responsive design principles. -Multimedia Design: Graphic design, animation, audio/video editing, and interactive media. -Software & Tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro), web frameworks, and content management systems. -User Experience (UX) & User Interface (UI): Designing intuitive, user-friendly digital products. -Project Work: Development of websites, mobile apps, and multimedia projects from concept to deployment. -Professional Skills: Problem-solving, teamwork, project management, and client-oriented solution design.