Freelancer profile translated to English.
Back to original languageAbout Sylvain
Let's get our hands on your data, and make your organization and processes simpler, smoother!
You want to leverage your data and simplify your organization and processes?
Throughin-depth and concrete work on your data(inventory, schema, etc.), I help you simplify data access.
This involvessupport at every stepto deliver your data projects:
- Data inventory and definition
- Data ingestion
- Transformation
- Data visualization
- Software consulting
- Project management
French
Native or bilingual
English
Fluent
German
Conversational
Remote only
Primarily works remotely
Experience
- Ornetti Data Services PartnersOwnerDecember 2024 - Today (1 year and 6 months)Halifax Regional Municipality, NS, CanadaFor SMEs & mid-sized companies: delivery of data sharing projects, for internal or external use.Project Management & Support at every stage of the data project:
- Needs and specifications definition
- Data inventory and definition
- User Story definition
- Data ingestion
- Transformation
- Data visualization
For software publishers: building a Professional Services offering & Optimizing project delivery to clients.- Development and formalization of Service Offerings with recognizable ARR packages
- Structuring of the Pre-Sales activity in collaboration with sales teams
- Development of project methodologies (Onboarding, Delivery, Pre-Sales...)
- Customer Success Ops: client data inventory, consolidation, optimization of data quality and access internally
- Management of complex and multi-vendor client projects, on a consulting basis
- OpendatasoftHead of Customer Success & SolutionsJuly 2022 - December 2024 (2 years and 5 months)Nantes, FranceManagement, construction & management of the Customer team(15 people).
- Team animation (routines, CS hands...)
- Recruitment
- HR management (individual interviews, training, skill development, etc.)
- Budget management and forecasting
- Definition of strategy and job descriptions
- Monitoring of performance KPIs and achievement of results (Salesforce)
- Administrative management (quotes, purchases, time tracking...)
Customer Success(7 people):- Structuring of public and private sector teams (implementation of Team Leads)
- Consulting, support, and escalation point in case of client dissatisfaction
- Client Analytics, management of the client database for scaling
- Advocacy: promotion of use cases
- Results: Gross Churn ARR = 6%
Customer Solutions(8 people):- Recruitment and structuring of job descriptions (Solutions Engineers, Solutions Architects, Onboarding Manager, PreSales Engineer).
- Development and formalization of a Service Offering with standard company-wide packages (Premium Services)
- Structuring of the PreSales activity (Pre-sales) in collaboration with the sales team.
- Management of the project pipeline and schedule monitoring
- Supervision of technical service providers
- Writing of service quotes and project scope
- Results: progression from €300 K to €1.5 M in services sold from 2022 to 2024
- OpendatasoftHead of Customer SuccessNovember 2021 - June 2022 (7 months)Nantes, FranceManagement and Leadership of the Customer Success team:
- Structuring of public and private sector teams (implementation of Team Leads)
- Consulting, support, and escalation point in case of client dissatisfaction
- Client Analytics, management of the client database for scaling
- Advocacy: promotion of use cases
- Results: Gross Churn ARR = 6%
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Education
- ESCP Europe, Master in ManagementESCP Europe20053rd year, Marketing
- Korea Advanced Institute of Science and Technology, Master of Business & TechnologyKorea Advanced Institute of Science and Technology2005Master, Marketing, Business