Freelancer profile translated to English.
Back to original languageAbout Sylvain
I help companiesautomate their processes and products with AI— AI agents, n8n workflows or others (OpenAI, Claude, OpenClaw...), integrations, and scraping — to eliminate repetitive tasks and ensure reliable operations.
My DNA**: Engineer (ENSMM) and **12 years of freelancing(31 projects, 5/5 rating). I don't deliver disposable prototypes: I design production systems that are tested, documented, and transferable to your teams.
What I do:
-Analyze your workflows(customer service, purchasing, back-office) to identify low-value tasks that generate errors and delays.
-Design & developautomation modules: AI agents, scrapers, no/low-code (n8n) or code integrations.
- **Control**: Dashboards, alerts, and checks to maintain control over important decisions.
-Automated Customer Service(Agri-food): Automatic categorization of ~150 tickets/week + on-demand reporting →6 hours saved/weekfor an understaffed team.
-Competitor Price Monitoring**: Weekly scraping module + AI analysis on 3 sites → automatically generated purchase offer, **2 hours/weekof manual recording eliminated.
Rare dual expertise:AI Automation + Application Development(React Native, JS/Node). Ideal for automatingandintegrating AI directly into your products.
French
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- Potager CityAutomation of Customer Service Ticket ProcessingAGRICULTUREOctober 2025 - Today (10 months)Lyon, FranceThe goal is to relieve the understaffed customer service team. Following an analysis of the current workflow, this mission is divided into 4 steps:- Automatic categorization of customer service tickets upon creation- Daily/weekly or on-demand reporting on the situation- (Coming soon) Automatic generation of discount coupons- (Coming soon) Automated customer responses
- Potager CityAutomation of a Purchasing Process - Price MonitoringAGRICULTUREMarch 2025 - May 2025 (2 months)Lyon, FranceAs part of simplifying tasks for the PURCHASING department, I was asked to create a module for analyzing competitor prices and their positioning relative to ours.Each week, the module analyzes competitor sites and proposes a purchase offer based on the products presented in our store.
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Education
- BAC +5, Ingénieur en mécanique général option système électronique et programmationENSMM (Besançon)2010