About Sylvain
French
Native or bilingual
Experience
- Potager CityAutomation of customer support ticket processingAGRICULTUREOctober 2025 - Today (8 months)Lyon, FranceThe objective is to relieve the reduced customer support team. Following the analysis of the current workflow, this mission is divided into 4 stages:- Automatic categorization of customer support tickets upon creation- Daily/weekly or on-demand report on the situation- (Upcoming) Automatic generation of discount coupons- (Upcoming) Automated response to customers
- Potager CityAutomation of a purchasing process - Price collectionAGRICULTUREMarch 2025 - May 2025 (2 months)Lyon, FranceAs part of simplifying tasks for the PURCHASING department, I was asked to create a module for analyzing competitor prices and their positioning relative to ours.Each week, the module analyzes competitor sites and proposes a purchase offer based on the products offered in our store.
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Education
- BAC +5, Ingénieur en mécanique général option système électronique et programmationENSMM (Besançon)2010