About Sylvain
French
Native or bilingual
English
Conversational
Experience
- AcrelecSales DirectorDecember 2020 - December 2024 (4 years)Saint-Thibault-des-Vignes, FranceAcrelec offers checkout solutions for all companies with payment processes (checkout, ordering, ticketing, etc.).✔Management: 2 key accounts, 1 presales engineer, 1 assistant,✔Strategic Planning: Definition of growth drivers, setting the annual budget in line with company strategy,✔Leadership: process optimization, argument construction, forecast management, commitments, management of overall theoretical profitability by projects and clients,✔Customer Loyalty: strategic account management,✔Customer Acquisition: Setting up cross-functional teams, defining response strategy, meetings/presentations, negotiation, contracting, handover organization.✔Negotiation of SaaS solutions, HW sales, leasing, Professional services, Technical Maintenance Agreements, on-site maintenance,✔Project Coordination,✔Facilitation of a partner group.Clients: Carrefour, Auchan, Kingfisher, Leroy Merlin, Intermarché, Système U, Pathé Gaumont, Vivaticket, EDF, TotalEnergies, Disneyland Paris.
- SQLIKey Account ManagerJanuary 2019 - December 2020 (1 year and 11 months)Levallois-Perret, FranceWithin the IT services company, responsible for developing the retail sector.✔Definition of SQLI's value proposition for Retail,✔Revenue growth through cross-functional actions with application publishers, managing teams including partners during tenders.✔Compliance with SQLI's governance rules.✔Construction of tender responses following the template; Setting up a response team including partners, Defining solutions and identifying out-of-scope solutions, identifying risks, argumentation, structuring the contractual approach, negotiation with purchasing and business departments,✔Relationship management with client teams; measuring service quality, identifying opportunities.✔Customer loyalty, active participation in Steering Committees, facilitating strategic committees,✔Billing monitoring and project profitability tracking.✔Account penetration; developing relationships with C-level executives (CIO, CTO, CDO, Business Chiefs),Budgets: Leclerc, Intersport, Auchan, Carrefour, Truffaut, Printemps.
- Fujitsu Technology Solutions SABusiness DeveloperOctober 2014 - January 2019 (4 years and 3 months)Asnières-sur-Seine, FranceWithin the Retail BU, responsible for managing the 'Managed Services' offering for retail (Help Desk level 1 to 3+, on-site maintenance), application ecosystem, and digital solutions applicable to Retail (AI, IoT, workflow APIs…)✔Based on the Fujitsu Portfolio and available resources, building and implementing a growth plan,✔Prospecting with CxOs and innovation departments.✔Implementation of innovative projects (AI, digital solutions, RFID, Palm Secure),✔Project qualification, tender responses, internal governance management including profitability measurement and risk management,✔Contract renewal,✔Co-management of client relationships with delivery managers and project/operations teams.✔Reporting to European management, monthly review of account/project profitability with finance teams.✔Collaboration with Fujitsu labs based in Finland, UK, Canada, and France for AI expertise..Budgets: Textile industry, Carrefour, Grand Frais, Kelly Deli, Intermarché,
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Education
- BTS Commercial ActionITEVEC Saint Germain En Laye1994