Freelancer profile translated to English.
Back to original languageAbout Sylvain
I enjoy my job because it allows me to help users resolve their IT issues and effectively meet their needs. It's a constantly evolving field, where each day brings its share of challenges and different situations.
My work is very varied: I can work in the office or in the field, work on network infrastructures, prepare and deploy workstations, smartphones, or tablets, manage hardware inventory, handle incidents and support requests, or assist users by phone, email, via ticketing tools, or in person.
My added value lies in my ability to propose simple, effective, and pragmatic solutions to optimize users' daily lives. I place particular importance on continuous improvement through the creation of knowledge bases, the implementation of organizational methods, the automation of recurring tasks using scripts, and the writing of clear procedures adapted to each person's needs.
French
Native or bilingual
Can work on-site
Toulouse (up to 10km), Montpellier (up to 10km), Perpignan (up to 50km), Narbonne (up to 10km), Béziers (up to 10km)
Experience
- Biscuit InternationalIT Support TechnicianAGRICULTURESeptember 2024 - December 2025 (1 year and 3 months)Montauban, FranceLevel 2 IT support for approximately 600 users across multiple sites in France (Montauban, Sully-sur-Loire, Briec, Fouesnant, Paris) and Spain (Arrúbal). Incident management via GLPI (phone, email, Teams, in-person) and on-site network support: LAN, Wi-Fi, TOIP. Preparation and deployment of workstations (PXE/WDS, USB images), replacement of laptops and Android smartphones. Administration of accounts and rights (Active Directory, servers, SharePoint, Office 365 E3 licenses) and management of hardware inventory. Automation and analysis via PowerShell, FortiClient VPN management, and support for Windows / Office 365 environments.
- InfomilMobile Device TechnicianRETAIL (LARGE RETAILERS)September 2023 - June 2024 (9 months)Toulouse, FranceWithin the internal IT department Infomil, Level 1/2 IT support for 500 users who are mobile / remote workers (IT staff, engineers, support functions). Incident management via internal ticketing tool, phone, email, and Teams (VPN, passwords, access rights, SharePoint). Preparation and deployment of mobile workstations: over 250 masterized laptops and 100 configured phones. Active Directory administration and PowerShell automation (workstation analysis, Windows versions, password expiration anticipation) and hardware inventory management.
- GA Smart BuildingLevel 1 / Level 2 Support TechnicianARCHITECTURE AND URBAN PLANNINGFebruary 2023 - August 2023 (6 months)Toulouse, FranceAt the GA Smart Building headquarters, on-site support for a team of 3 people, managing 800 users.Incident and request tracking via GLPI ticketing tool.Support entry points (phone, email, Teams, in-person at the support desk, and GLPI).Preparation and replacement of PCs, phones, tablets (Android, iOS).Installation of applications on mobile devices via Intune.Account administration via Azure AD, hybrid AD.Inventory management (PCs, keyboards/mice, docking stations, JABRA headsets, USB-C docks, backpacks).Rights management on server directories or SharePoint.Email management via Exchange (spam, rights, out-of-office replies, aliases, distribution lists).
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Education
- BEP ElectrotechniqueLycée Pierre et Marie Curie in NOGENT SUR OISE (60)2002
- BAC STI Electrical Engineering with a passably good mentionLycée Edouard Branly in AMIENS (80)2004