Freelancer profile translated to English.
Back to original languageAbout Swan
I support Airbnb hosts in automating their operations to manage more properties without additional hiring.
- Automation of guest communication to reduce operational workload while ensuring 24/7 availability
- Deployment of automated upsell strategies (early check-in, late check-out, additional services, etc.) to increase revenue without burdening teams
- → minimum +25% revenue generated through additional sales
- Structuring and automation of the cleaning department with real-time monitoring: photos, quality checks, and maintenance feedback
- Automation of medium-term rentals contracts, saving an average of 3 hours per rental
- Listing optimization (SEO, platforms, conversion) to improve visibility and maximize occupancy rate
- Implementation of scalable processes and tools to support growth while maintaining a fluid and efficient organization
My skill set is intentionally broad, fueled by extensive field experience in Airbnb management and cleaning operations. My support is therefore not limited to the points above: it adapts to your challenges to structure, optimize, and evolve your entire business.
Offer:
-Implementation of a complete Airbnb management system(PMS, pricing software, direct website, payment processor): starting from 6% incl. tax of the generated revenue over one year, with monthly payment and results-only basis or a fixed fee of €5,000
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- MadeForYou ConciergerieCo-Founder and Operations DirectorHUMAN RESOURCESDecember 2022 - Today (3 years and 6 months)Paris, FranceManaged a flow of nearly 1,000 travelers per month across a portfolio of 60 apartments for short and medium-term rentals in Paris, coordinating service providers (cleaning, maintenance).- Deployment and structuring of operations using PMS (Hostaway then Guesty) to automate and ensure reliability of daily management- Increased revenue by 25% through the implementation of additional sales (late check-out, early check-in, insurance, in-stay cleaning services), without compromising operational quality- Implementation of a conversational AI solution ensuring 24/7 customer service, improving responsiveness and generating additional revenue through automated upsell- Formalization of clear operational processes to standardize practices and accelerate team training- Creation and optimization of listings (content, visuals, positioning) to increase visibility and conversion rates- Implementation and management of a dynamic pricing tool (PriceLabs) to maximize revenue per night and occupancy rate- Monitoring of performance indicators (occupancy rate, average revenue, customer satisfaction) and implementation of continuous optimizations- Proactive coordination of maintenance and cleaning operations to ensure a smooth and high-quality guest experience
- Capital NettoyageCo-FounderHOSPITALITYMarch 2023 - Today (3 years and 3 months)Paris, FranceManaged over 1,000 monthly cleaning services (Airbnb and hospitality), including team management and operational coordination:
- Complete restructuring of the linen department, transitioning from an in-house model to an outsourced one, enabling increased flexibility and profitability
- Selection, implementation, and negotiation of partnerships with linen suppliers, ensuring service quality and cost control
- Development of client acquisition through various channels: cold calling, SEO/SEA, and email campaigns
- Deployment of operational automation tools (Breezeway) to optimize task management, field monitoring, and intervention quality
- Recruitment and training of nearly 30 agents to hotel standards, with structuring of onboarding processes and skill development
- Establishment of a team of housekeepers responsible for quality control, ensuring a level of service superior to market standards
- Implementation of a linen delivery logistics service to streamline operations and reduce execution times
- Design and implementation of an automated invoicing system, improving administrative reliability and efficiency
- Setup of a detailed financial management dashboard with daily performance monitoring (revenue, costs, margins)
- Sourcing and negotiation of consumables to optimize costs while standardizing quality
- Implementation of a customer review analysis tool (REVA) to correlate cleaning quality with guest ratings and drive continuous improvement
- Development of operational automations through coded solutions to reduce manual tasks and increase productivity
- Lavie MaisonCEO's Right-HandHOSPITALITYOctober 2023 - September 2024 (11 months)Paris, FranceManaged a portfolio of over 50 serviced apartments for a real estate company, spread across Paris, Nice, and Bordeaux:- Daily coordination of stakeholders (cleaning, maintenance, service providers) to ensure smooth and responsive operations- Guest relations management in French and English (calls and messages), with a high level of responsiveness- Maintained a communication score above 4.8/5 through rigorous follow-up and consistent service quality- Monitored and maintained the general condition of the property portfolio, with proactive management of maintenance issues- Recruitment of operational agents based on growth and quality needs- Training and support of new employees to ensure adherence to standards- Analysis and weekly reporting of customer reviews to identify areas for improvement- Creation and continuous improvement of evolving operational processes to optimize performance- Creation and optimization of listings on various platforms (Airbnb, Booking, Vrbo, Google) to maximize visibility and conversion rates
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Education
- Master in Real Estate Finance Engineering, Real EstateGROUPE ESPI2024Master en Ingénierie de la Finance Immobilière, Immobilier
- Bachelor's degree, Real Estate Program ManagerSciences-U Paris2022Licence, Responsable de Programmes Immobiliers