Freelancer profile translated to English.
Back to original languageAbout Svetlana
Quality and Process Architect (Principal QA / Head of Engineering Operations) with 15+ years of experience in SaaS and Retail environments. My unique expertise lies in the combination of Software Engineering (M.S.) and Operational Excellence (Lean Six Sigma Black Belt). I am focused on eliminating chaos and measurably accelerating the Software Development Life Cycle (SDLC).
My Value: Measurable Transformation (LSS Black Belt)
I don't just code; I leverage data and engineering to transform.
- Process Engineering: Audit and optimize value streams (Value Stream Mapping) to eliminate administrative and technical "waste" that slows down teams. Proven results in reducing MTTR (Incident Management) and implementing Problem Management (ITIL), ensuring direct ROI.
- Technical Strategy & Execution: I bridge the gap between Business and Technical. I bring expertise in Agile Governance (Scrum/SAFe), enhanced by strong mastery of execution tools.
- Full-Stack Automation & Tooling: Architecture of modern frameworks (Cypress, Playwright) and advanced administration of Jira/ServiceNow to automate workflows (via n8n / Make) and create performance dashboards (KPI, SQL/BI).
Target Missions
I am seeking missions focused on:
- QA and automation strategy audit and implementation.
- End-to-End process optimization (SDLC, Logistics, Forecasting) via Lean Six Sigma.
- Strengthening technical governance (Quality Gates, CI/CD).
Available immediately in Île-de-France (occasional presence) or remotely.
Languages: Professional English (Fluent) | French (B1 - easy technical written/spoken).
English
Native or bilingual
French
Conversational
Belarusian
Native or bilingual
Russian
Native or bilingual
Can work on-site
Paris (up to 50km), Plaisir (up to 50km)
Experience
- ImplicityHead of Engineering Operations and Quality AssuranceHEALTH AND WELLNESSSeptember 2022 - September 2025 (3 years)Paris, FranceQA Strategy & Engineering: Architected a high-efficiency Quality Strategy and QA Gates system tailored for lean teams, leveraging test automation to maximize coverage with minimal manual resources.Release Management: Built the release management framework from the ground up, implementing RACI matrices and automated checklists to ensure predictable, on-time delivery during company scaling.Incident & Problem Management: Orchestrated a full-scale migration from Zendesk to Jira Service Management (JSM), implementing ITIL-based workflows that reduced MTTR from weeks to days.SDLC Optimization: Designed and automated a comprehensive SDLC framework, integrating automated reporting and metrics to provide real-time visibility into engineering velocity and quality.Process Automation: Developed an automated employee onboarding system (HR/Jira/Notion integration) and automated routine technical tasks, significantly increasing team bandwidth for strategic initiatives.Operational Leadership: Mentored Scrum Masters and facilitated cross-functional rituals to foster a culture of accountability and continuous process improvement.Technical stack: Cypress/Playwright (JavaScript), GitLab, Jira Administration/JSM, Notion, SQL/Supabase, GSheets, Looker, Make.com/n8n/Zapier, Zendesk
- KyribaTechnical Project Manager / Incident ManagerBANKING AND INSURANCEJanuary 2019 - August 2022 (3 years and 7 months)Paris, FranceIncident & Problem Management: Acted as a core member of the global Incident Response team, driving end-to-end investigations of critical production issues and aligning lifecycle processes with ITIL best practices.Risk Mitigation & Prevention: Led high-priority technical projects to implement preventive measures, resulting in a significant reduction in recurring incidents related to payment processing delays and platform performance bottlenecks.Systems Integration & Automation: Architected and deployed a seamless integration between ServiceNow and Jira, eliminating manual data entry and accelerating information flow between Operations and Engineering teams.Data-Driven Governance: Engineered a comprehensive system of operational metrics and KPIs, automating stakeholder reporting to ensure transparency and accountability across cross-functional departments.Cross-Team Orchestration: Facilitated technical triage and root cause analysis (RCA) sessions, bridging gaps between DevOps, Security, and Business units to ensure rapid service restoration and long-term stability.Technical stack: ServiceNow Administration, Jira Administration, Google BigQuery, JavaScript, Qlik
- KyribaQuality Assurance ArchitectBANKING AND INSURANCEJanuary 2015 - January 2019 (4 years)Minsk, BelarusEnterprise QA Strategy: Designed and implemented a unified quality strategy for 10+ Scrum teams, establishing QA Gates and Shift-Left practices to accelerate feedback loops and improve release stability.Automation Transformation: Orchestrated a global transition from manual to automated testing across the entire SDLC, implementing the Testing Pyramid and mentoring manual testers into automation roles.Risk-Based Testing & TMS: Integrated qTest as a centralized Test Management System (TMS) and introduced risk-based testing and coverage matrices to ensure high-stakes financial features are bulletproof.CI/CD Integration: Implemented automated quality gates and build reporting within CI/CD pipelines, ensuring continuous quality validation and transparent deployment readiness.Engineering Excellence: Promoted TDD and BDD methodologies where applicable, fostering a culture of technical rigor and alignment between business requirements and test scenarios.Knowledge Leadership: Founded an internal QA conference and cultivated a culture of continuous learning; represented the company as a speaker at 3 major external industry conferencesTechnical stack: Java/Python, Robot Framework, Cucumber, JMeter, Git/BitBucket, qTest, Jira, Qlik.
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Education
- Master's DegreeBelarusian State University of Informatics and Radioelectronics2005Master's Degree
- Lean Six Sigma: Black Belt2025Lean Six Sigma: Black Belt