Description

IT professional specialized in IAM, Windows infrastructure, and enterprise support, with experience in Active Directory, Microsoft Entra ID / Azure, SailPoint IdentityNow, security, and IT service management in international environments.

Languages

Dutch
Native or bilingual
French
Fluent
English
Fluent

Workplace preferences

Can work on-site

Limburg (up to 50km)

Aperam
Head of Local IT
May 2024 - Today (2 years and 3 months)
Genk, LI, Belgium
Coordinate knowledge sharing and communication across local support entities in a global environment.
Promote the consistent use of central IT processes, tools and ITSM practices across local teams.
Act as Incident, Service Request, Change and Knowledge Manager for IT infrastructure teams.
Monitor SLA performance, follow up open tickets, and ensure correct assignment to support groups.
Support vendor relationship management, VIP support quality, and local readiness for global projects.
Help local IT teams professionalise services and align local technologies with global standards.
Training of new L1 service desk members.
IT Project Management ITSM Team management KPI Reporting
Aperam
IAM Engineer
February 2021 - Today (5 years and 6 months)
Genk, LI, Belgium
Provide technical support for Identity & Access Management processes and tooling.
Work with SailPoint IdentityNow, Active Directory, Azure and ServiceNow to support access lifecycle activities.
Identity and Access Management (IAM) IT-Security Workflow automation Cloud Infrastructure API
Aperam
Senior System Engineer
February 2021 - Today (5 years and 6 months)
Genk, LI, Belgium
Deploy and manage endpoint security with SentinelOne.
Support IAM operations and Azure cloud environments as part of the global IT infrastructure team.
Led the Lansweeper implementation and broader infrastructure support activities.
IT-Security Identity and Access Management (IAM) IT Project Management Cloud Infrastructure