Freelancer profile translated to English.
Back to original languageAbout Suzanne
I help houses and creators (luxury and premium brands) totransform their clients into loyal ambassadorsthrough a dual expertise: strategic CRM & impactful storytelling.
🎯 What I bring you
– High-end customer relationship management, focused on loyalty and personalized experience.
– Elegant and effective CRM campaigns and newsletters that engage and create value.
– Tailor-made storytelling that embodies your brand's universe.
– Premium copywriting, capable of enhancing your messages and building a lasting emotional connection with your clients.
✨ What sets me apart
– CRM experience in luxury, where every interaction counts and excellence is the norm.
– Solid culture and experience that enrich my narratives and customer relationship strategies.
– A "tailor-made" approach that aims to make your clients true brand ambassadors.
📌 Types of projects I usually manage
– CRM implementation and optimization
– Premium emailing & newsletters campaigns
– Loyalty strategy & customer experience
– Storytelling content writing
– Ghostwriting (LinkedIn, Substack, speeches, portraits)
🚀 My goal: to help you create unique customer experiences that convert simple satisfaction into lasting attachment to your brand.
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Russian
Basic
Can work on-site
Paris (up to 50km)
Experience
- Maria Tash Le Bon MarchéKey Account Customer Relations ManagerLUXURY GOODSMay 2022 - June 2025 (3 years and 1 month)Rive Gauche, Paris, France• Management of international VIP clients (FR/EN/ES).• Monitoring of commercial performance (Revenue, repurchase).• Training of new advisors (creation of training manual).• Dispute management and improvement of the customer journey.
- Vanessa BrunoSales AssistantDecember 2021 - May 2022 (5 months)• "Ship from store" logistics monitoring and online sales reporting.• 40% reduction in customer request processing time.• Optimization of the omnichannel experience (store ↔ e-commerce).
- Pink Heater (Haute Joaillerie)Communication & Sales AssistantJune 2021 - November 2021 (5 months)• Development of a B2C strategy with a sales funnel.• Prospect database update (+30 new contacts).• Competitive intelligence and communication monitoring.
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Education
- Master's in Fashion and Luxury ManagementLISAA2021Mastère Management de la Mode et du Luxe
- Master's in International RelationsUniv. Paris 82020Master Relations Internationales