Freelancer profile translated to English.

Description

For 13 years, I have supported clients, always driven by the desire to solve their concrete problems.

My only frustration? Not being able to go all the way technically.

This is what led me to retrain in full-stack development, in order to add real technical mastery to my human and business skills.

Today, I put this dual expertise – client relations + web development – to work for your projects, to create solutions that are functional, effective, and user-centered.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km), Paris (up to 20km)

Freelance
Happiness Manager
RETAIL (SMALL BUSINESS)
July 2020 - January 2026 (5 years and 7 months)
Paris, France
- Customer support management (Zendesk - ticketing)
- Feedback for platform improvement
Zendesk Customer Support Customer Service Customer Journey
OMAHA INSIGHTS
Full-Stack Developer
PRIVATE EQUITY
October 2024 - May 2025 (7 months)
Paris, France
• Application design (creation of FIGMA mockups then implementation in Front-end)
• Develop the responsive application in Javascript, Typescript, React, Tailwind, NEXT (V.14 and 15) and third-party libraries such as Radix
• Ensure maintenance and updates
React.js Typescript TailwindCSS Next.js JavaScript
Ateliers NX
Customer Success Manager
REAL ESTATE
September 2021 - May 2024 (2 years and 8 months)
Paris, France
B2B and B2C relationship management

B2B Missions:
- Client onboarding
- Weekly reporting
- Cross-selling
- Client follow-up

B2C Mission:
- Customer Journey:
* Client support from purchase to delivery
- Customer satisfaction

Ancillary Missions:
- Payment management
- Website management:
* Website updates
* Help center creation
- Marketing:
* Template creation (Hubspot)
* Commercial support creation
* Digital content creation (Canva)
* Explanatory video creation
- Product:
* Customer journey improvement (Figma)
* Graphic charter
Onboarding User Experience Design Marketing Customer Journey Project Management