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About Suzanne

Rigorous Virtual Assistant: Free yourself from time-consuming tasks

Looking for a reliable assistant to delegate your administrative tasks? I offer flexible and tailor-made support to lighten your mental load.

My strengths:

Discretion and confidentiality.

Strict adherence to deadlines.

Mastery of modern collaborative tools.

Contact me to discuss your needs, I will be happy to help you increase your productivity."

E-commerce Virtual Assistant | Customer Support & Back-Office Management
"Online store owner: save 10 hours a week by delegating your operations!"

Are you managing a growing store and customer emails are piling up? Do product descriptions require constant updates? I am here to stabilize your back office while you develop your sales.

Rigorous and solution-oriented, I quickly immerse myself in your brand universe to offer a seamless customer experience and flawless catalog management.

My areas of intervention:

Customer Support & After-Sales Service: Responding to requests (email/chat), managing returns, refunds, and tracking carrier disputes.

Catalog Management: Creating and optimizing product descriptions (titles, descriptions, prices, photos).

Logistics & Inventory: Order tracking, updating stock levels, and coordinating with suppliers.

Social Moderation: Responding to comments and private messages on Instagram/Facebook/TikTok to boost your engagement.

Tools mastered:

Platforms: Shopify, WooCommerce, Amazon Central.

Support: Zendesk, Gorgias, Gmail.

Organization: Trello, Slack, Google Sheets/Excel.

Why me? I am a proactive assistant: if I notice a recurring problem in your customers' questions, I will offer you a solution to optimize your FAQ. Your satisfaction and that of your customers are my priorities.
  • French

    Native or bilingual

  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • SUZANNE
    Visual Assistant
    ARTS AND CRAFTS
    April 2024 - Today (2 years and 2 months)
    Nantes, France
    I am a beginner virtual assistant passionate about organization and written communication. I put my skills at the service of entrepreneurs, freelancers, and small businesses who want to save time and streamline their daily lives without worrying about administrative and repetitive tasks.
    I can help you with:

    Managing and sorting your emails, calendars, and priority tasks.

    Preparing documents, reports, presentations, and communication materials.

    Writing professional messages, newsletters, social media posts, and simple content.

    Setting up basic organizational systems (to-do lists, follow-ups, filing).

    Organized, rigorous, and attentive, I quickly adapt to your needs and tools (Google Workspace, Trello, Notion, etc.). I work remotely, with complete discretion, and I am committed to respecting your deadlines and your confidentiality.

    If you are looking for a reliable, serious, and motivated assistant to take on your daily tasks, do not hesitate to contact me.
    Automonie Empathie et patiente

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Skill set

Categories

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