About Suzanne
English
Native or bilingual
Experience
- WELLS FARGOExecutive Director – Corporate Risk Regulatory ExecutionBANKING AND INSURANCEOctober 2022 - April 2026 (3 years and 6 months)San Antonio, United StatesLead large-scale remediation governance for critical regulatory and operational risk exposures across mortgage servicing and enterprise operations. Key Contributions:• • Lead resolution of high-severity regulatory and operational risk issues across servicing, default, and enterprise functions• • Oversee end-to-end issue lifecycle, including risk identification, root cause analysis, corrective action development, and validation
- Wells FargoBusiness Execution Director – Home Lending Business ExcellenceBANKING AND INSURANCEJuly 2016 - September 2022 (6 years and 2 months)San Antonio, United StatesLed risk governance and control infrastructure across large-scale mortgage servicing and originations operations. Key Contributions:• • Owned governance of complex regulatory and operational risk issue portfolios across servicing operations• • Led RCSA execution, strengthening risk identification, control evaluation, and governance practices• • Partnered with business leaders to enhance control design and regulatory compliance• • Implemented automated monitoring controls, improving efficiency and sustainability• • Managed regulatory and policy change processes, including CFPB rule implementation• • Designed and enhanced post-closing QC and compliance monitoring frameworks aligned to regulatory expectations• • Strengthened monitoring and testing programs through risk-based methodologies, improving issue detection and remediation outcomes• • Supported regulatory exams and investor audits, ensuring accurate documentation, testing outputs, and executive-ready reporting• • Reviewed and validated control outputs to ensure consistency and regulator readiness• • Led consolidation and transformation of Quality Assurance and Exam Management functions• • Reduced staffing by ~20% while increasing risk coverage and program effectiveness
- WELLS FARGO / WACHOVIACorporate Audit - Senior Audit ManagerJanuary 2007 - January 2016 (9 years)Led large-scale audit coverage across mortgage servicing, originations, and default operations during periods of heightened regulatory scrutiny. Key Contributions:• • Directed audit coverage supporting regulatory enforcement actions and remediation closure across key servicing functions• • Assessed compliance with CFPB, OCC, and investor requirements, identifying control gaps and supporting remediation• • Evaluated control effectiveness and delivered actionable recommendations to strengthen control environments• • Built audit data analytics capabilities, expanding coverage and improving testing effectiveness• • Established strong working relationships with regulators and examination teams
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Education
- Bachelor of ArtsTexas State UniversityBachelor of Arts
Certifications
- Certified Public AccountantAICPA2000