Freelancer profile translated to English.

Description

I support companies in the successful implementation of complex IT transformations – from strategic alignment to stable implementation in operations.

With many years of experience in global organizations, I take responsibility for platform strategies, service operating models, and the management of MSP ecosystems. My focus is on the sustainable improvement of service quality, governance structures, and cost performance.

A special focus is on the transformation of service and platform landscapes as well as the introduction of modern technologies, including Artificial Intelligence, into existing organizations.

I bring experience from international projects in regulated environments – including in the Life Sciences, Logistics, Aviation, and Retail industries – and work closely with executive stakeholders to translate strategic initiatives into measurable results.

Typical fields of application:

– IT Transformation & Carve-out / Integration

– Platform Strategy & ServiceNow / Enterprise Platforms

– Service Operating Model & MSP Management

– Introduction of AI / GenAI in corporate context

Languages

German
Native or bilingual
English
Fluent
French
Conversational

Workplace preferences

Can work on-site

Basel (up to 50km), Luzern (up to 50km), Bern (up to 50km), Zürich (up to 50km), Zug (up to 50km)

Fortrea (Spin-off von Labcorp)
Executive Director Modern Workforce Services
PHARMACEUTICALS INDUSTRY
January 2023 - Today (3 years and 5 months)
Zürich, Switzerland
Leadership of technology and service transformation as part of a global corporate spin-off (Labcorp → Fortrea), ensuring operational stability and governance in a highly regulated environment.

Overall responsibility for a globally distributed organization (200+ employees) with a focus on platform governance, workforce services, and the transformation of an MSP-based operating model.

Redesign of the global service operating model after the spin-off, aligning service architecture, governance structures, and enterprise platforms with strategic corporate goals.

Management of a global MSP ecosystem across multiple regions, including financial management, performance frameworks, and risk controls.

Development and enhancement of platform governance structures to ensure stability, scalability, and compliance during and after the transformation.

Close collaboration with executive stakeholders to align platform strategy, service transformation, and AI initiatives with business priorities.

Participation in the development of a company-wide AI governance model for the structured introduction of Generative AI.
IT Transformation Platform Strategy Service Delivery IT Governance MSP Management
Labcorp
Director SEM / ServiceNow Platform Owner
PHARMACEUTICALS INDUSTRY
January 2021 - January 2023 (2 years)
Zürich, Switzerland
Responsibility for the governance of a global enterprise service platform in a regulated international corporate environment, as well as management of managed service structures and modernization of the service architecture. Mandate & Impact
• Leadership of the global enterprise service platform architecture (ServiceNow) with definition of integration standards, operating models, and governance structures across IT, HR, and Finance.
• Leadership of transformation initiatives in the areas of Digital Workplace and Service Platforms to prepare organizational and technological structures for the subsequent corporate spin-off.
• Management of global MSP partners as well as further development of vendor governance and performance management across international organizational units.
• Development of scalable platform structures that enabled the successful organizational separation and transition to Fortrea.
IT Service Management Service Delivery Platform Strategy IT Governance Vendor Management
Swissport
Head of IT Infrastructure, Operations, Support & Corporate Applications
AVIATION AND AEROSPACE
July 2016 - November 2018 (2 years and 4 months)
Zürich, Switzerland
Global responsibility for IT infrastructure, service operations, and corporate applications in an international 24/7 operating environment in the aviation industry. Leadership of distributed teams and management of external service partners. Mandate & Impact
• • Leadership of the global transformation towards an MSP-based service delivery model (TCS), including redesign of governance, financial, and performance structures.
• • Harmonization of the global IT operating model across international airport locations to strengthen architectural consistency, service quality, and operational security.
• • Ensuring operational stability and business continuity in highly complex, time-critical operational environments.
• • Improvement of cost and performance structure through consistent vendor governance and operational optimization initiatives.