Freelancer profile translated to English.
Back to original languageAbout Susanna-Frederika
For a successful IT transformation, technical migration is only half the battle – the decisive factor is the acceptance of the people who use these systems. As a change expert with a B.Sc. in Psychology and many years of experience at the interface between business and IT, I support companies in professionally moderating this bridge-building.
What I bring to your project:
Psychological Expertise for Change: Through my psychology studies and my training as a Change Management Coach, I have a fine sense for team dynamics. This is particularly essential when transferring IT services to external service providers, to address employee fears early on and to frame the transition positively.
IT & Business Intelligence Understanding: As a certified Professional Scrum Master and Product Owner, I am familiar with complex IT structures. I have managed change projects for central IT applications (e.g., central regulation tools, intranets, MS365) and understand the relevance of data-driven processes and Business Intelligence for company success.
Methodological Security at the Interface: I not only support your Scrum teams methodically but also as a coach. I moderate workshops that reconcile technical necessities with human needs and ensure structured change communication that involves all stakeholders.
Experience in Transition & Coaching: My references confirm my ability to apply agile principles to real-world scenarios and to bring about genuine cultural change.
German
Native or bilingual
English
Native or bilingual
Polish
Native or bilingual
Spanish
Basic
Can work on-site
Hamburg (up to 50km)
Experience
- Intellity GmbHInterim Head of Sales & MarketingDIGITAL AND ITMarch 2025 - December 2025 (10 months)Schwabach, GermanyEstablishment and expansion of the Sales and Partner department, Sales and Marketing in the field of Identity and Access Management (B2B lead generation, conception, strategic development), Establishment and Change Management of Zoho CRM, Management of a change team of 6 people.
- Adobe Systems Software Ireland LimitedEmployee DevelopmentJanuary 2024 - March 2025 (1 year and 2 months)Hamburg, GermanyEmployee development in the areas of Change Management, Agile Leadership, and Scrum / Product Ownership.
- Einrichtungspartnerring VMEInterim Head of Master Data Management DepartmentJanuary 2021 - January 2024 (3 years)Agilization and introduction of Nexus (scaling framework of Scrum), Development of Product Owners & Scrum Masters, Team building and expansion, Personnel management with a focus on personnel development and building high-performance teams in Data Science, Change Manager for Personnel Management, Conception of onboarding and offboarding plans, Development of recruiting processes and communication strategies, Change introduction of an intranet (SharePoint), Development of a central regulation tool, Process setup for communication with Dutch affiliated companies, Implementation of an admin panel and further services for aspiring managers in IT and Data Science, Execution of
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Education
- Training and preparation for Agile Coach, Scrum, and Change Management Certification.Training und Vorbereitung auf Agile Coach, Serum und Change Management Zertifizierung
- For the promotion of EU development policy projects in the area of foreign projects, Training & Consulting in Agile Tools, Training in the agile tools Miro and Jira.EU Consulting2024zur Förderung entwicklungspolitischer Projekte der EU im Bereich Auslandsprojekte Training & Beratung in Agile Tools Schulung in den agilen Tools Miro und Jira