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Susana SpyrkaSS

Susana Spyrka

Service & UX Design, Workshop Facilitator

€1,200/day
Dortmund, DE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Susana

I am Susana – strategist, service designer, and facilitator. For over 10 years, I have been helping companies connect their offline world with the new digital world – with clarity, structure, and creative energy. In German, English, or Spanish.

You know where you want to go. Together, we define the path to get there: tangible steps and efficient concepts tailored to your business and products.
I help you structure complex challenges, secure decisions, and develop solutions that truly work – whether digital, analog, or in between.

I moderate strategy processes, lead UX research, and guide product and service development – from vision to MVP. My work creates orientation: teams understand what to do next, what matters, and how to use their resources effectively.

The results:
– Clarity in strategy and prioritization
– Fewer loops in development
– Higher acceptance and better user experiences
– Savings in time, budget, and friction losses

In various projects – from e-commerce to social innovation – I have experienced how small impulses can trigger big changes: better user flows, clearer communication, more targeted implementation.

I work with methods such as Design Thinking, Design Sprint, Lean Startup, Service Blueprints, Prototyping, and Decision Boards. All in moderated workshops. Always with the goal of creating spaces where teams develop solutions that truly fit them – human, effective, and future-oriented.

Good mood, genuine questions, and a clear view of the big picture included.
Let's talk – and turn your idea into a project that lasts.
  • Spanish

    Native or bilingual

  • English

    Fluent

  • German

    Fluent

Can work on-site
Dortmund (up to 15km), Hagen (up to 30km)

Experience

  • Tumana.io
    Chief Executive Officer & Founder
    August 2024 - Today (1 year and 10 months)
    Dortmund, NW, Germany
    Simplify complexity. Tumana helps you digitalize processes to meet the needs of both employees and customers, transforming challenges into streamlined, efficient digital solutions. Create concrete action plans tailored to your team and resources, ensuring significant savings in time and costs. Our precise preliminary work accelerates technology implementation, delivering user-friendly, target group-specific solutions. Your team will gain clear strategies and process flows applicable across multiple projects, fostering interactive, goal-oriented meetings where everyone knows their next steps. Through visualized workflows and collaborative teamwork, we simplify complex issues, aiding decision-making and solution-finding. Our humanistic approach leverages each team member's strengths to deliver human-centered solutions, creating an innovative and effective work environment.
  • Espacio Mindfulness.es
    General Manager
    HEALTH AND WELLNESS
    September 2023 - April 2025 (1 year and 7 months)
    Valencia, Spain
    Promote mental health and personal development. How I do it:
    - Team Management
    - Experience Management of the platform
    - Creation of communication flows
    - Conception of marketing funnels
    - Support by the creation of new products
    - Continuous development of strategy
    Design Thinking Customer Journey UX Consulting User Experience Design Service Design
  • Susana Spyrka
    Service Design & Facilitator•CX/UX en Español
    June 2023 - Today (3 years)
    Dortmund, NW, Germany
    A good Customer Experience starts with outstanding Team Experience! Transform the way you create products and services. Start creating experiences. I help you improve results, creativity and innovation within your team to be able to create profitable and sustainable products. Leadership & Team Retreats Workshop Facilitation: Retrospectives, Team alignment, Decision Making, Strategy Design Sprint (Quick working prototype development) Consultancy: Agile coaching, Service Design, UX Disign, Digital Project Management | www.susanaspyrka.com |

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Education

  • PDA Service Design, Service Design Academy
    Dundee and Angus College
    2020
    PDA Service Design, Service Design Academy
  • M.A Strategic Marketing Management
    International School of Management
    2017
    M.A Strategic Marketing Management

Certifications

  • CPUX_F
    UXQB
    2020
    User Experience Design
  • CPUX-M
    UXQB
    2022
    UX Management

Skill set

Categories