Susana S.

Area: DCX | Project: IMD Business School (Switzerland)

Key Responsibilities:

- Own Dev and QA Teams work for 2 Streams, maintaining responsibility for the completion and accuracy of Salesforce technical solutions.

- Translate Business Needs and Challenges into compelling and detailed User Stories with Requirements and Acceptance Criteria.

- Engage and collaborate closely with both Streams' Stakeholders, to identify gaps and pain-points; extract, analyze, and document processes; translate business requirements into technical solutions and ensure alignment with business objectives and system capabilities.

- Perform User Acceptance Testing to validate the functionality of the solutions developed during the Sprint.

- Assist in Project Planning and Execution and act as a Liaison between Technical Teams and Business for transparent communication and understanding.

- Act as escalation point for design issues.

- Develop Salesforce Educational Cloud skills.

Area: TECH OPS Licensing Solutions

Key Responsibilities:

- Assess and implement solutions in Sales Cloud, based on the requirements provided by the Licensing Solutions Product Owners.

- Deliver high-quality value outcomes, estimating the needed effort with Dev Team members.

- Optimize Nokia Tech processes and practices, working with Agile methodology and Atlassian products.

- Assist QA Teams during Manual and Automated Testing.

- Acquire logical thinking with Apex, Triggers, LWC and Force.com tools and deepen expertise in declarative and low-code Salesforce solutions.

Area: Digital Office Enterprise Applications

Key Responsibilities:

- Subject Matter Expert for Security and Reporting.

- Troubleshoot end-to-end issues and constraints on daily activities of Nokia Digital Office team and convert them into technical requirements.

- Organize and actively participate on daily sessions with Nokia Business Stakeholders, providing expert advice.

- Responsible for general architecture, technical specifications, requirement and gap analysis as well as effort estimation, ensuring quality enterprise solutions.

- Design and optimize Nokia Digital Office processes and methodologies with Salesforce Service Cloud solutions, based on best practices, and deploy them through GitLab.

- Work under the Agile methodology in a team-oriented environment.

- Provide guidance to QA Team as well as perform KT to Support Team and Key Users.