Freelancer profile translated to English.

Description

Experienced professional with several years of experience in administrative management, team coordination, operational support, hotel management, process organization, quality control, and customer service. Accustomed to demanding environments, I am recognized for my organizational skills, rigor, and ability to optimize operations while ensuring a high level of customer satisfaction.

Languages

Portuguese
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Bartaccia Hotel
Housekeeping Assistant
HOSPITALITY
April 2026 - Today (3 months)
Experienced Housekeeping Assistant with several years of experience in the hotel sector. Organized, rigorous, and detail-oriented, I have developed strong skills in priority management, team coordination, quality control, and customer relations.

Bilingual in Portuguese and French, I also offer administrative assistance services, email management, data entry, file tracking, and remote customer support.

Reliable, responsive, and discreet, I quickly adapt to the needs of each client and am committed to providing meticulous and professional work.

My skills:
• Administrative assistance
• Email and calendar management
• Customer service in French and Portuguese
• Data entry and updating
• Organization and coordination
• Quality control
• Professional communication

Available for one-off or regular remote assignments.
Hôtel Marinca et Spa
Head Housekeeper
HOSPITALITY
April 2023 - October 2025 (2 years and 6 months)
Responsible for organizing and coordinating the housekeeping department within a 5-star hotel, with the aim of ensuring excellence in service quality and customer satisfaction.

Main responsibilities:

Management and coordination of housekeeping teams
Organization of schedules and task allocation
Quality control of rooms and common areas
Training and support of employees
Management of priorities and unforeseen events during peak activity
Monitoring of quality and hygiene standards
Coordination with various hotel departments (reception, maintenance, laundry, restaurant)
Management of product and linen stocks
Contribution to the continuous improvement of operational processes
Ensuring a high-end customer experience in line with luxury establishment standards
Contrôle qualité Coordination d'équipe