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Susana BatistaSB

Susana Batista

After Sales Supervisor (Operations & Quality)

€294/day
Porto, PT
0-2 years
User Testing
Data entry
Microsoft Excel
Continual improvement
Attention to detail

Average response time: 1 hour

About Susana

I currently work in Vodafone After Sales, handling post-sale requests and ensuring that issues are resolved efficiently. I have experience analysing cases, communicating with customers and internal teams, following up on processes, and finding suitable solutions. I am organised, reliable, and focused on service quality and customer satisfaction.
Telecommunications
Postal Services and Logistics

  • Portuguese

    Native or bilingual

  • English

    Conversational

Can work on-site
Porto (up to 10km), Vila Nova de Gaia (up to 10km)

Experience

  • Vodafone
    After Sales Backoffice Supervisor (OperaƟons & Quality)
    January 2009 - Today (17 years and 7 months)
    Porto, Portugal
    • • Monitored KPIs, idenƟfied deviaƟons, and implemented correcƟve acƟons
    • • Performed root cause analysis to reduce recurring issues
    • • Managed incident resoluƟon and improved process efficiency
    • • Collaborated with cross-funcƟonal teams and external partners
    • • Contributed to documentaƟon, standardizaƟon, and conƟnuous improvement
  • Fnac
    After-Sales Service Supervisor / Assistant
    TECH
    January 2003 - January 2009 (6 years)
    Vila Nova de Gaia, Portugal
    • • Managed technical service requests (registraƟon, tracking, validaƟon)
    • • Handled customer complaints and ensured resoluƟon aligned with quality standards
    • • Communicated Ɵmelines and updates clearly to customers
    • • Improved process consistency and service quality
  • NOS
    Customer Support RepresentaƟve
    January 2002 - January 2003 (1 year)
    Porto, Portugal
    • • Provided customer support and logged service requests
    • • Escalated incidents and ensured proper follow-up
    • • Maintained accurate records of customer interacƟons
Check out Susana's experience

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Education

  • ISTQB Certified Tester Foundation Level (CTFL) v4.0
    Rumos
    2026
    ISTQB Certified Tester Foundation Level (CTFL) v4.0
  • Quality Assurance
    Tester Academy
    Quality Assurance
Check out Susana's education

Categories