Freelancer profile translated to English.
Back to original languageAbout Sung-Bok
Hello,
With 10 years of experience in customer relations, I am the ideal expert to manage your company's customer satisfaction needs.
My sense of service and listening skills, combined with my impeccable written and spoken expression, allow me to effectively manage customer requests while maintaining a high level of satisfaction. I specialize in qualitative customer relations.
As a freelancer, I am also very flexible and able to adapt quickly to your company's evolving needs. Integrating your tools efficiently and quickly is part of my daily routine.
I can also fully configure a ticketing solution like Zendesk for you to implement a centralized and user-friendly customer relationship. I can also train agents on the solution and make them autonomous quickly.
Looking forward to discussing with you.
Sung Bok
French
Native or bilingual
English
Fluent
Can work on-site
Rennes (up to 40km), Dinan (up to 40km)
Experience
- FreelanceCustomer Relations ManagerMarch 2020 - Today (6 years and 5 months)Freelance customer relations tasks for various types of clients:- Customer service representative (billing follow-up)- Customer relations consulting- Sales administration- Develop customer request management processes- Tool training- Manage teams in ticketing, CRM, and customer care best practices
- AFNOR CERTIFICATIONCustomer Relations DepartmentCONSULTING AND AUDITSSeptember 2021 - June 2022 (10 months)Layout, verification of training certificatesBilling and invoice trackingQuote generationReporting
- Sung-Bok LeitnerCustomer Relations DirectorFebruary 2015 - March 2020 (5 years and 1 month)FranceSector: health and nutrition.- Support the launch of an online store- Train new employees on tools and company philosophy- Ensure the follow-up of these employees' integration- Act as the interface with the store's customers- Test and validate products- Establish processes and implement customer relations tools- Communicate regular reporting on customer feedback to the management team- Participate in product sourcing Results:- Contribution to the company's development: from 3 employees at launch to 12 in 2019. From 45 products to 550 in 2019- Taking charge and deployment of the Zendesk tool for managing customer interactions.- Customer satisfaction rate: 94% average over 4 years (Zendesk tickets)- Recruit, train, and manage employees long-term for customer service
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Education
- Master's degree in Urban Planning and Regional DevelopmentParis Sorbonne2003