About Sullivan
French
Native or bilingual
English
Conversational
Experience
- BellovaRamp Supervisor, Beauvais Airport (2024-2025):TRANSPORTATIONJune 2024 - Today (2 years)Beauvais, FranceOrganization and task allocation related to passenger check-in and boarding (schedules, team management).Supervision of ramp operations (procedure application, deadline adherence, drop-off counter management).Management of unforeseen events and complex situations (delays, passenger conflicts, team support).Bilingual communication (French/English) with airlines and international passengers.Skills developed: Organization, team management, customer communication, responsiveness, rigor.
- SagebPassenger Agent, Beauvais Airport (2010-2021)TRANSPORTATIONDecember 2010 - June 2024 (13 years and 6 months)Beauvais, FranceCoordination of check-in and boarding operations (greeting, baggage, security checks, excess baggage fees).Management of arrival/departure flows on the tarmac (guidance, adherence to safety/security instructions).Resolution of disputes and handling of commercial irregularities (delays, cancellations, proposed solutions).Communication with passengers (often in English) and management of boarding priorities.Skills developed: Coordination, customer communication (bilingual), unforeseen event management, rigor.
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Education
- BTS in Management Information Technology, option Local and Enterprise Network AdministratorLYCÉE ÉDOUARD GANDBTS Informatique de Gestion option Administrateur de Réseaux Locaux et d'Entreprise
- Baccalauréat STT, option Accounting-ManagementLYCÉE JEANNE HACHETTEBaccalauréat STT option Comptabilité-Gestion
Certifications
- Project Management: The Fundamentals by Jamal LazaarUdemy2025