SVAbout Suezojim
I’m a tech-savvy and client-focused professional with 3+ years’ experience in hospitality and front-of-house operations. My background taught me to manage schedules, streamline processes, and create exceptional client experiences. Now, as a Virtual Assistant, I combine my organization skills, marketing know-how, and love for problem-solving to help businesses run smoothly and grow
English
Native or bilingual
Filipino
Native or bilingual
Remote only
Primarily works remotely
Experience
- Lawlor's of NaasReception SupervisorHOSPITALITYAugust 2022 - June 2025 (2 years and 10 months)Naas, Ireland●Deliver exceptional guest experiences from check in to check out in a busy 4-star hotel environment.● Handle enquired via phone, email and in-person with professionalism and efficiency.● Support guests with special requests, ensuring a personalized and comfortable stay.● Maximize room occupancy through upselling and promoting in-house services.● Utilize in-depth brand and service knowledge to enhance guest satisfaction.● Build strong guest relationships to encourage loyalty and repeat bookings.● Maintain a polished front desk area, aligned with brand standard.Supervised and trained reception staff to ensure exceptional customer service and smooth front desk operation.● Resolve complaints and service issues promptly and empathetically.● Monitored and reconciled front desk payments.● Enforced FOH SOP.
- MarqetteFloor StaffHOSPITALITYSeptember 2021 - June 2022 (9 months)Dublin, Ireland●Opening and closing procedures● Monitor environment to ensure safety● Greet customers or visitors ● Food service skills● Efficient with credit card or cash transaction
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Education
- Bachelors in International Hospitality and Tourism ManagementIT Tallaght, Dublin, Ireland2025My course covered mainly management side of tourism, we covered accounting, admin, economics and it was not 100% tourism.