Description

CRM Administrator and Operations Specialist with 10+ years of experience supporting CRM platforms, business systems, workflow automation, and customer operations. Experienced with Zoho One, Salesforce, and BST Global, supporting user onboarding, data management, documentation, reporting, and operational workflows.

Skilled in streamlining processes through automation, improving data quality, and creating scalable systems that enable teams to work efficiently. Recent work includes AI-assisted workflow design, process automation, and technical administration across remote and international environments.

Based in the United States with a long-term goal of relocating to Germany, preferably within the Frankfurt Rhine-Main region. Open to CRM, Operations, Business Systems, Process Automation, and related opportunities in remote or Germany-based organizations.

Industry field of expertise

Languages

English
Native or bilingual
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Move2Europe
Sales & Marketing Specialist
June 2025 - Today (1 year)
• Support customer onboarding, client lifecycle management, and consultation processes — identifying customer needs, coordinating service delivery, and maintaining operational documentation.
• Build and manage AI-assisted content workflows across TikTok and Instagram, applying prompt engineering and generative tools to produce consistent short-form content at scale.
• Implement automation workflows for digital asset management, content scheduling, and cross-platform publishing.
• Provide website support including content updates, asset management, and technical maintenance.
• Produce and edit long-form video content, podcasts, and marketing materials.
customer success Project Management RPA
Self employed
Remote AI Content & Automation Operations
January 2024 - Today (2 years and 5 months)
• Develop and deploy custom automation scripts to streamline content production, community management, and publishing workflows across X, BlueSky, and TikTok.
• Apply prompt engineering across AI platforms (ChatGPT, Claude, Midjourney) to build repeatable, quality-controlled content generation workflows.
• Create and iterate on prompt libraries, output review checklists, and quality assurance frameworks for AI-generated content.
• Architect and manage Discord community operations using automated moderation workflows and engagement pipelines.
Belay
Operations & Technical Support Specialist
September 2023 - December 2024 (1 year and 3 months)
• Supported CRM administration, customer onboarding, account management workflows, and business operations for multiple remote clients.
• Administered Google Workspace environments including user provisioning, permissions, and technical support processes across distributed teams.
• Built and maintained automated file transfer workflows handling migrations of 1,000+ records per batch with data validation and integrity checking throughout.
• Created comprehensive SOPs, training documentation, and onboarding materials enabling consistent, scalable operations across client accounts.
• Coordinated operational reporting, payroll, vendor payments, and cross-functional communication.