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Striebig CarolineSC

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Freelancer profile translated to English.
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About Striebig

Freelance Virtual Assistant | E-commerce Support & Administrative Management

With a Bac+2 degree in assistance, I offer my remote services to French-speaking and English-speaking entrepreneurs and e-commerce stores.

My experience in 4-star hospitality has taught me the importance of quality customer service, which I apply to every task today.

What I can do for you:

🛒 Written Customer Support & Shopify After-Sales Service, tickets, emails, WhatsApp Business, order tracking, refunds, and disputes
📋 Administrative Management, emails, scheduling, invoicing, file tracking
🤖 Comfortable with digital tools, Shopify, Notion, Trello, HubSpot, ChatGPT

💬 100% written, fully remote, available in French and English
Motivated, responsive, and invested, I am looking for my first collaborations to build a long-term trusting relationship.

Let's talk about your project!
  • French

    Native or bilingual

  • English

    Fluent

  • German

    Basic

Remote only
Primarily works remotely

Experience

  • 19Média
    Commercial Assistant Immersion
    TECH
    January 2026 - March 2026 (2 months)
    Strasbourg, France
    I worked at the intersection of media content and digital innovation. My role focused on three strategic pillars:

    Web-App Design: Active participation in UX/UI brainstorming and functional workflow definition for the launch of a new web application.

    Strategic Watch: In-depth technological and competitive analysis to identify emerging trends and position the media against new digital uses.

    Business Development: Implementation of phone outreach and direct prospecting actions to validate product-market fit and collect valuable user feedback.
    Business Development Prospecting Strategic Watch Administrative Management Commercial Management
  • Menuiserie Striebig
    Administrative Assistant
    ARTS AND CRAFTS
    January 2025 - September 2025 (8 months)
    Riedseltz, France
    Independently managing the company's administrative tasks, I ensured operational follow-up and client relations to guarantee the smooth running of projects and the financial health of the structure:

    Commercial Management: Design and drafting of technical quotes tailored to client needs and business constraints.

    Billing Follow-up: Issuing invoices, tracking payments, and implementing follow-up procedures to optimize cash flow.

    Client Relations: Complete management of the client journey, from initial contact to post-sale follow-up, acting as an interface between the workshop and individuals/professionals.

    Administrative Organization: Maintaining and updating client files and rigorous archiving of legal documents.
    Administrative Management Business Development Complaint Management After-Sales Service Microsoft365
  • Grand hôtel Gallia & Londres Bikes & Nuxe spa
    Head Barmaid
    HOSPITALITY
    April 2022 - November 2022 (7 months)
    65100 Lourdes, France
    In this coordination role, I managed the operational and human aspects of the establishment, ensuring service quality and profitability optimization:

    Team Management: Recruitment, training, and supervision of staff. Complex scheduling management (tight deadlines, events) to ensure constant team cohesion.

    Event Management: End-to-end organization of themed events, from technical logistics to promotion, aiming to increase revenue and attendance.

    Supply Chain & Inventory: Managing supplier relationships, negotiating prices, placing and receiving orders, and rigorous inventory control.

    Operational Optimization: Analysis of daily performance and implementation of processes to streamline service during peak hours.
    Business Development Customer Relationship Management (CRM) Inventory Commercial Negotiation Team Management

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Education

  • Professional title level 5 of commercial assistant
    Elan formation
    2026
    Titre professionnel de niveau 5 d'assistante commerciale
  • Commercial assistant immersion
    La Cave de Wissembourg
    2025
    immersion assistante commerciale

Skill set

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