Description

A QBE management accountant with a data oriented background in Pharmaceutical, Oil, Telecoms and specialist Insurance. Commercial minded and results driven, preferably working in an entrepreneurial environment. Comfortable working remotely and onsite as part of a team.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ServiceDesk B2B
Support as a Service
E-COMMERCE
February 2023 - Today (3 years and 4 months)
Providing Support as a Service to Startups' and Small Business
Sage Accounting Excel VBA WIX Hubspot
Onto
Fleet Analyst - Data
AUTOMOBILE
August 2022 - February 2023 (6 months)
Warwick, UK
Asset Valuation Depreciation Rate Review CAP Analysis Current and Futures Competitor Analysis Unit Economics OEM Future Model Review
Willis Towers Watson
Service Manager
BANKING AND INSURANCE
August 2016 - August 2022 (6 years)
London, UK
Service Manager, Technical Support & Technical Product Owner
 Review and manage service desk tickets
 Problem solve
 Process improvement and automation System Analyst
 Gather and analyse business requirements
 Review and document current business processes (Visio)
 Review and document current system processes (Visio)
 Create user stories, storyboards and wire frames
 Provide proof of concepts for ad-hoc new requirements
 Design new system process (Visio)
 Design system workflow (including best practice)
 Develop system configuration
 Provide "show and tell" sessions back to the Business
 Update and maintain project planning (was Team Foundation Server, now DevOps)
 Capture acceptance criteria from SME (subject matter expert)
 System Testing , UAT (user acceptance testing) and performance testing
 Record, triage and investigate system defects/bugs
 Develop install run book and back out procedure
 Provide BAU (business as usual) support post system go live/launch