Steven Truyens

Installing laptops and desktops Printer support Supporting users via phone (users from all over the world) or face to face Resolving open tickets 'On call' for the various branches

Team lead (helpdesk 1st and 2nd line, 4 ETFs) Weekly planning to ensure continuity Project planning (from on-premises AD and email to MS Azure and O365) Setting up Azure enterprise applications and/or app registrations Maintaining workstations in Microsoft Intune in a hybrid environment Migration of 3rd party mailboxes to a hybrid Microsoft Exchange environment Protecting the IT environment against threats with Sophos and Microsoft 365 Defender Installing and managing Windows Server (2016 - 2022) Creating/managing virtual machines in VMware Supporting users and organizations on the Google Workspace environment Managing users in Adobe admin console via the Adobe User Sync Tool Physically installing and setting up servers, switches, UPS, ... Basic networking (port configurations, physical patching) Laptop hardware repairs Installing printers

Technical supervision of projects (Migrations, network infra upgrade, lab infrastructure) Project coordination rollout of new deployment tool (PXE, MSCM) Project coordination Haribo NL (modernization of office and IT infrastructure) Preparing quotation requests Discussing quotations with potential suppliers Ordering hardware Setting up and maintaining O365 users Maintaining workstations (via MSCM) Reporting to management Technical translation between users and IT partners Physically installing switches, servers, and other hardware Basic networking (port configurations, physical patching) SPOC for IT questions from users