Stevens Z.

MAINTENANCE of IT infrastructures in production in a multi-partner banking environment. Handling of complex Level 3 incidents (systems, virtualization, storage). Automation of operational tasks using the VTOM scheduler. Administration of VMs on a private cloud (hosted by Free Pro). Root cause analysis (RCA) and implementation of corrective and preventive actions. Capacity monitoring and contribution to environment reliability. Audit and upgrade preparation: RHEL 7 to RHEL 8 and Windows Server 2016 to 2022. Participation in infrastructure changes and evolutions; writing procedures and enriching wikis. Network mapping (interconnection of sites/banking partners) and compliance of Cisco Meraki switches for branch provisioning.

MAINTENANCE of equipment. Evolution of physical infrastructure. Handling of incidents and service requests related to infrastructure, systems, networks, hardware, and software at L2 across French sites. Masterization of laptops in Win 11 via SCCM 2022, maintenance. Migration from Win 10 to Win 11 via SCCM. Management of the fleet in France across the 3 sites in Loire and Haute-Loire. Replacement of Wi-Fi access points with Cisco Meraki. SCCM Administration. Administration of the physical fleet: Mini PCs, laptops, Esxi. FortiClient VPN. AD, OU, and GPO Refactoring. AD Administration. Zscaler user email configuration.

MAINTENANCE of equipment. Evolution of physical infrastructure. Handling of Level 3 incidents and service requests related to infrastructure. Handling of requests via EasyVista ticketing tool. Monitoring of services and equipment. Morning checks once a week. SCCM 2022 Administration, maintenance, package creation, O365 deployment via ODT, application deployment, WUFB and WSUS updates. Administration of integrated signature tools Boostmymail for O365 and 2021. Modification of scripts and creation of scripts for deployment automation via SCCM (testing before deploying to groups). Project mode for E3 O365 License deployment for Copilot (AI based on Chat GPT). Creation and evolution of Windows 11 laptop masters, adding updates, applications, drivers via the task sequencer. Monitoring under Zabbix. Sentinel One Antivirus (managed by a service provider).