Freelancer profile translated to English.

Description

My name is Steven, I am a freelancer with over eight years of experience in customer relations and e-commerce support.

I help companies strengthen their customer relationships and effectively retain their clientele.

What I bring to you:

☑️ Rigorous customer follow-up: complaints, after-sales service, orders.

☑️ Responsive and multichannel support: email, chat.

☑️ Clear, professional, and caring communication.

☑️ A smooth experience for your customers, even remotely.

☑️ A real time saver for your team.

I can also help you with social media:

Responding to messages/comments.

📎 My portfolio is available here: bit.ly/3ZCO7og

Looking forward to connecting 😊

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

FREELANCE
E-commerce Customer Relations Manager / Community Manager
May 2023 - April 2025 (1 year and 11 months)
Handling customer complaints, customer support and assistance, creating visuals for social media, managing online messages and comments.
FREELANCE
E-commerce Customer Relations Manager /
December 2019 - May 2023 (3 years and 5 months)
La ferme des animaux DECEMBER 2019 – MAY 2023
Phone reception, message taking and call transfer, informing and advising customers on the company's services and products.
TELEPERFORMANCE MADAGASCAR
Chat Customer Advisor
July 2017 - October 2018 (1 year and 3 months)
Reception, information, and handling of customer complaints, presentation of the company's services and benefits, customer loyalty and satisfaction according to expressed needs.