Freelancer profile translated to English.

Description

Experienced support technician with over 4 years of experience in demanding environments (National Education, Principality of Monaco).

I worked as Site Manager at DENJS (Monaco) where I managed the IT infrastructure of educational institutions, and as Proximity Support Technician at Côte d'Azur University.

I offer comprehensive support to VSEs, SMEs, and individuals:

• Remote or on-site technical support (diagnosis, troubleshooting, installation)

• Deployment and configuration of workstations (Windows, Mac, Linux)

• Asset management and preventive maintenance

• Print server and database administration

• Implementation of ticketing tools (GLPI) and IT procedures

• IT organization and best practices consulting

• User training and support

Education: Professional Baccalaureate in Digital Systems (Network architecture and home automation option).

Fast, pedagogical, and reliable intervention.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

FENYX Group
N1/N2 Support Technician
TECH
November 2025 - Today (7 months)
Tourrette-Levens, France
• Conduct technical studies
• Respond to user requests (hardware, software, network)
• Identify, diagnose, and resolve IT incidents
• Install, configure, and maintain workstations, printers, peripherals
• Manage requests using a ticketing tool (GLPI)
• Provide office support (Windows, Office 365, email, ERP...)
• Participate in IT asset management (inventory, assignment, updates)
• Escalate complex issues to the next level or to service providers
• Write procedures and documentation for users
Microsoft Office Windows
CLEEVEN
IT Technician
TECH
May 2024 - October 2025 (1 year and 5 months)
Monaco, Monaco
• Qualify, analyze, record, and prioritize support requests
• Diagnose software and/or hardware failures
• Troubleshoot/resolve technical problems
• Open and manage tickets in the environment
• Operate, administer, and update Pronote databases
• Export user data for account generation
• Assist school administrations with their tasks, if needed
• Administer print servers
• Manage IT equipment in classrooms and computer rooms
(interactive whiteboards and projectors, docking stations, printers, specific equipment)
• Perform diagnostic and on-site support
• Apply procedures and information provided by the IT division
• Rebuild workstations if necessary using received information
• Liaise with various stakeholders: suppliers (hardware, software...),
IT teams (system, network, security...)
• Assist with equipment usage, advise users on technical best practices
• Monitor key performance indicators: number of requests, nature, level
of support required, resolution time...
• Participate in and monitor projects
Microsoft Office Problem Solving
Université Côte d'Azur
IT Support Technician
TECH
September 2021 - August 2023 (1 year and 11 months)
Nice, France
• Configure and deploy the IT infrastructure of the assigned campus
• Maintain the IT infrastructure using provided tools to prevent potential problems, resolve them, and implement solutions to prevent recurrence, which must be documented.
• Handle requests from users of the assigned campus and assist them in the proper use
of IT resources
• Install, configure, and maintain IT equipment in classrooms
• Coordinate incident management and ensure follow-up of on-site technical interventions.
Linux Microsoft Office