Steven T., Customer Support / French (Zendesk/Front/Zoho)

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Description

Hello, my name is Steven 😊

It's important for me to work in a positive energy.

Learning, helping, and sharing are a priority for me.

I always bring solutions to every situation to ensure the best possible customer experience.

After more than 4 years of experience in Customer Service/Support, I have developed necessary and crucial skills such as:

- Empathy.

- Speed.

- Efficiency.

- Understanding.

- Product knowledge.

- Managing stressful situations...

It would be a pleasure to chat and to be able to work together

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

Lemura SA
Independent Customer Advisor
HEALTH AND WELLNESS
February 2022 - Today (4 years and 4 months)
Genève, Switzerland
Customer service specialist: Emailing, Phoning, Organization, Restructuring, Creation of Tags/Templates/Processes, Customer service improvement.
Zendesk/Zoho/Front
Emailing Phoning Restructuring Template Process Implementation Continuous Improvement Tagging Plan Reorganization Zoho Zoho CRM Front Office Slack Ringover Zendesk
Evaluo
Customer Support / Exam Proctor
EDUCATION AND E-LEARNING
March 2024 - June 2024 (3 months)
- Support provided via tickets to students during exam login - Hubspot
- Student monitoring during the exam - Private Platform
Hubspot
WEBHELP
Customer Care
TELECOMMUNICATIONS
November 2020 - July 2021 (8 months)
Lisbonne, Portugal
Beauty project: Mailing, Phoning, Order taking, Sales, Refunds, After-sales service
Emailing Phoning Order Management After-sales Service Sales Refunds Salesforce

Check out Steven's experience

T

Thibault

Evaluo

Reviewed on 3/26/2025

Very professional and competent

LB

AR

SF

+1

Laura Buenavida and 3 other people have recommended Steven

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

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Salesforce
Teleperformance
2017
Formation de 15 jours pour savoir utiliser les outils nécéssaire au traitement de mails, tickets et du CRM.

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