Steven David

Banking project manager, I oversee the implementation of financial insights solutions (Personetics) for members, on the mobile application (personal services). High-visibility project with strong customer impact.

• Capable of planning, coordinating, organizing, directing, controlling, and evaluating the activities and deliverables of a project for the implementation of new systems or evolutions.

• Ability to monitor the progress of activities and deliverables; prepare standardized reports on progress and required adjustments; manage monthly reporting and manage interactions with all internal and external project stakeholders.

• Capable of maintaining project documentation, including imputation codes, to accurately forecast resource and expertise needs for project completion.

• Responsible for deploying change management plans. • Collaborate with various contributors and deliverable managers to meet business objectives and benefit realization within budget and schedule.

• Ensure the availability of material, human, and financial resources to meet agreed-upon business objectives.

• Responsible for the management, monitoring, and communication of the roadmap and budget. Define and maintain governance.

• Take charge of identifying and addressing project issues or risks.

• Responsible for project reporting and status updates to the sponsor or other decision-making bodies. Collaborate in the management of internal and external suppliers. Major projects

• SERVICE NOW Project Manager (built / run) Responsible for planning, coordinating squads, overall project organization, controlling, and evaluating activities and deliverables for projects implementing new features or evolutions of the ServiceNow application.

• Project Typology 2021 / 2022 / 2023

◦ +30 Projects completed and delivered as planned.

◦ 7 to 8 projects managed simultaneously.

◦ Average project duration: 4 months of development.

• Responsible for deploying and adhering to Agile (Scrum) best practices in Service Now application development projects.

◦ Ensure the maintenance of the agility level throughout all project phases.

◦ Coaching on Agile practice:

◦ Behavior in an Agile project (DEV / PO);

◦ Expectations and responsibilities according to the type of agile ceremony (DEV/PO);

◦ Assistance with analysis and breakdown of stories (DEV / PO).

◦ Monitor team effort and project progress.

◦ Manage unforeseen issues and blockers.

◦ Responsible for alignment with cross-functional teams and key players.

◦ Generate various statistics and track metrics:

◦ Sprint progress; iteration board and remaining story points; Burn down chart; DoD; budget/story point consumption, etc.

• Planning, ceremonies, and documentation

◦ Product backlog and sprint management:

◦ Coaching on estimations/time tracking (DEV):

◦ Coaching on Backlog prioritization (PO).

◦ Manage and use Scrum and Kanban Jira boards.

◦ Manage documentation with Confluence.

• Management and facilitation of Agile ceremonies.

◦ Kick-off meetings and facilitation.

◦ Facilitate workshops and Sprint 0 refinement.

◦ Organize and participate in Daily Scrums.

◦ Manage and facilitate sprint planning.

◦ Manage/facilitate sprint reviews.

◦ Manage/facilitate sprint retrospective sessions.

• IT Project Manager: Responsible for planning, coordinating squads, overall project organization, controlling, and evaluating activities and deliverables for POS (Point of Sale) system modernization projects and ensuring daily updates of new products; meals and pricing.

• Business Analyst

◦ Understand the business context and the impact of projects or evolutions on organizational processes.

◦ Collaborate in defining business objectives, identify and analyze different business solutions.

◦ Analyze stakeholder needs, costs, benefits, risks, constraints, and business opportunities to be considered in the scope and execution of projects.

◦ Support the business sector during solution deployment.

◦ Contribute to strategy definition and change management activities.

◦ Analyze, investigate, and resolve problems/bugs (XML log analysis).

Major projects:

• Payment Solution: Decommissioning of Desjardins/Paysafe payment solutions for 125 points of sale and 2000 terminals and online payment:

◦ Large-scale CAPEX project.

◦ Duration: 6 months. Ensure version upgrades for 125 points of sale and align versions (standalone / on-premise system).

• POS User Interface Redesign: Major modification of the user interface and print management for 12 business units – 200 users to improve point-of-sale efficiency.

◦ Project Manager and deployment lead.

◦ Planning; scoping; resource management and workload planning; Agile work mode.

◦ Facilitation of agile ceremonies.

◦ Business Analyst.

◦ Duration: 4 months analysis phase; 2 months development phase; and 2 months deployment phase.