Freelancer profile translated to English.

Description

Are you looking for a reliable customer service assistant capable of efficiently managing your after-sales service requests, order taking, and technical support?

I support you in ensuring the satisfaction of your customers through smooth order management, rigorous delivery tracking, and rapid handling of complaints or technical problems.

My added value: constant responsiveness, clear communication, and personalized follow-up that ensure loyalty and a flawless customer experience.

I work on projects such as:

Complete order management and package tracking

Processing returns and complaints

Multichannel technical support (email, phone, chat)

Implementation of processes to improve customer relations

Available for remote work, I adapt to your needs with flexible packages and a professional commitment.

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Orange Belgique
TELEOPERATOR
January 2021 - January 2022 (1 year)
B2C Campaigns: Advise customers on switching to renewable energy and insulation providers.
Lead qualification and subscription,
PRO CONTACT
TELEPROSPECTOR
HOSPITALITY
January 2020 - January 2021 (1 year)
B2B Campaign: proposal for website creation
Customer file qualification, appointment validation
SAHAMALAZA GUEST
MANAGER & RECEPTIONIST
January 2017 - January 2020 (3 years)
Taking care of and receiving customers (transfer, lunch, well-being) Management of equipment and maintenance of premises and rooms. Account book. Staff management (Guardian, cleaning lady, gardener) Hotel billing management (suppliers, partners…) Receiving calls – Booking.com site management and email