Freelancer profile translated to English.
Back to original languageAbout Stéphan Jean Séverin
Customer relations expert, motivated, persevering, and rigorous: I turn every challenge into a concrete success. My absolute priority is to guarantee an excellent user experience by combining active listening with flawless responsiveness to build lasting customer loyalty.
French
Native or bilingual
English
Basic
Malagasy
Fluent
Remote only
Primarily works remotely
Experience
- ADM Value,Quality and Training OfficerMay 2019 - Today (7 years and 1 month)Antananarivo, MadagascarI am responsible for ensuring the quality of communication of my agents with clients on-site or prospects.
- CCA InternationalTelesales RepresentativeJanuary 2018 - December 2025 (7 years and 11 months)Antananarivo, MadagascarSelling Canal plus and Bein Sport subscriptions by phone to new customers in a specific area.
- IntelciaCustomer AdvisorApril 2016 - November 2017 (1 year and 7 months)Antananarivo, MadagascarAdvising, helping, and supporting customers and finding solutions to their problems regarding their subscriptions and mobile phones.
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Education
- Les clés du Manager Performant"CCI France Madagascar2022Les clés du Manager Performant"
- Higher Technician Diploma DTS Bac+2BTS Ampefiloha2011Diplôme de Technicien Supérieur DTS Bac+2