About Stéphanie
English
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Experience
- Ex'im Toulouse CapitoleGeneral ManagerREAL ESTATEOctober 2023 - Today (2 years and 8 months)Toulouse, FranceAs the General Manager of EX'IM Toulouse Capitole, I lead the strategic and operational development of the company, which specializes in real estate diagnostics, in a highly regulated and competitive environment.I define and deploy the commercial strategy by targeting various clients (social landlords, insurance experts, local authorities, large accounts), with a results-oriented and customer satisfaction approach.I supervise a multidisciplinary team (certified diagnosticians and support functions), ensuring skills development, service quality, and internal cohesion.I manage the financial steering of the activity (profitability monitoring, cost optimization, revenue growth) and overall performance management.I structure and optimize internal processes (production, administrative, customer relations) to ensure responsiveness, reliability, and operational excellence.I develop strategic partnerships and foster a network of referrers to support growth.In a logic of continuous innovation, I design and deploy digital tools and solutions based on artificial intelligence (document automation, data analysis, decision support, business process optimization), leading to significant gains in productivity and quality.I ensure compliance with the specific regulatory and normative requirements of the sector (certifications, conformity, legal evolutions), while positioning the company as a recognized leader for its expertise, responsiveness, and quality of customer support.
- Atelier Du DirigeantPresident - Outsourced Administrative Management / Secretarial Services for SMEs and VSEsCONSULTING AND AUDITSJuly 2020 - July 2024 (4 years)Toulouse, FranceOutsourced secretarial service for SMEs and VSEs, we offer tailor-made solutions to meet our clients' administrative support needs.Our areas:Executive AssistanceHR AssistancePayroll AssistanceTraining AssistanceSales AssistanceMarketing/Communication AssistanceLegal AssistanceMedical AssistancePre-accounting AssistanceConcierge ServiceTailor-made and without commitment, our offer meets all your needs. Our Assistants are experts in their field and will demonstrate adaptability and flexibility.
- Un Homme Atout vertAdministrative and HR ManagerENVIRONMENTALMay 2020 - Today (6 years and 1 month)Toulouse, FranceIn charge of the HR and commercial aspects of the company:Recruitment of apprentices and staffEmployee lifecycle process from entry to exit (DPAE, health insurance, occupational health, organizations, pre-payroll, training, hiring assistance, liaison with social and accounting services, etc.)Customer quotes / InvoicingFollow-up and recovery of unpaid invoicesAccounting liaison for VAT and financial statementsFinancial steering and monitoring
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Education
- Professional Bachelor's Degree in HR ManagementUniversity of Evry Val d'Essonne2007
- Master 1 in HR ManagementCNAM Paris2012