SSFreelancer profile translated to English.
Back to original languageAbout Stéphanie
With sixteen years of experience in digital, I support organizations in designing and activating high-impact user experiences, linked to business performance. Specialist in digital transformation and customer experience, I intervene from strategy to operational implementation, articulating vision, business uses, and technologies.
My role: to bridge the gap between strategic ambition and field reality to generate concrete and measurable value.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- KeleyDigital Transformation ConsultantApril 2025 - Today (1 year and 2 months)•Business and Offer Management◦ Offer design, contribution to tenders/sales support, prospectingKey Achievements- Definition and development of the business plan for the digital customer experience strategy (industrial)- Definition of the commercial strategy for a digital player
- SOPRASTERIASenior Manager Consulting - Defense & SecurityMarch 2017 - May 2022 (5 years and 2 months)Business and Management- Offer construction (2021 revenue: €980k), definition of the division's financial trajectory, revenue monitoring and reporting- Supervision and skill development of a team of 8 employees (designers and researchers).- Participation in sales support and tender responseProject Design and Implementation- Management of complex projects for the Ministries of the Interior, Justice, and Armed Forces- Conducting strategic and organizational diagnostics to optimize public service performance- Analysis of strategic and functional needs- Implementation of adoption plans to ensure effective organizational transformation.Contribution to Innovation- Opportunity studies for innovative services such as virtual assistants, AI, to streamline interactions between users and public services.- Project management for solution design within business processes, including the creation of prototypes tested with end-users (design thinking, design sprint, ideation workshop…)Key Achievements-Ministry of the Interior: structuring user research processes for the future sovereign digital identity service (France Identité), identifying adoption levers to inform the adoption strategy- Ministry of Justice: digitalization of processes within the "Digital in Detention" project to modernize services for inmates and optimize the operational performance of correctional facilities- Ministry of Armed Forces: analysis and redesign of the operational maintenance (MCO) processes for land equipment to improve efficiency and reliability- Ministry of the Interior: design of a "one-stop shop" optimizing services for citizens while improving the efficiency of security forces (masecurite.interieur.gouv.fr)
- CGI Business Consulting – Cabinet de ConseilSenior Manager Expert | Digital Transformation – Employee ExperienceMay 2022 - May 2023 (1 year)Employee Experience EX - Digital TransformationBusiness and Offer Management- Offer design to support digital transformation activities around new ways of workingKey Achievements:- Diagnostics for major clients (e.g., Air Liquide, National Bar Council)- Definition of roadmaps and implementation of innovative solutions adapted to business and human challenges, contribution to the optimization of IT processes and collaborative services
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Education
- Executive Master of Business Administrationemlyon business school2024Executive Master of Business Administration
- Professional Bachelor's Degree in ATC with a specialization in Web DesignIUT de Blois2007Licence professionnelle ATC option Conception web