Freelancer profile translated to English.
Back to original languageAbout Stephanie
For over 10 years, I have been supporting large-scale ITSM transformations—at companies like Thales, Hermès, and Emeis—by helping large organizations leverage ServiceNow as a true governance lever, beyond a simple ticketing tool.
I operate at the intersection of strategy and execution: defining target operating models, structuring ITSM governance frameworks, aligning CMDB/CSDM architectures, and supporting adoption in complex and international environments.
Key Expertise: ITSM & ITIL 4 Governance · ServiceNow (ITSM, CMDB, CSDM, Change, Asset) · Target Operating Model · Change Management (PROSCI) · Product Ownership · International Stakeholder Coordination
Learn more about me: Guest on the Women in ServiceNow by Alldus podcast on platform governance and ITSM transformation challenges.
English
Fluent
Spanish
Basic
French
Native or bilingual
Can work on-site
Choisy-le-Roi (up to 20km)
Experience
- Thales Global ServicesServiceNow Transformation & Governance ConsultantAVIATION AND AEROSPACEMay 2025 - Today (1 year and 3 months)Vélizy-Villacoublay, France•Scoping of a Global Change Operating Model aligned with ITIL4 for an international scope•Facilitation of scoping workshops with group stakeholders•Formalization of governance scenarios and decision support•Definition of target governance and roles•Strategic alignment of Change / CMDB / SACM according to CSDM standards•Management of ServiceNow specifications and preparation for global deployment•Support for local entities in adopting the target model•Contribution to structuring global ServiceNow governanceScope: Europe & Asia | Platform: 60,000 users
- Hermès SellierServiceNow Product OwnerLUXURY GOODSAugust 2022 - April 2025 (2 years and 7 months)Pantin, FranceEasyVista Product Owner•Leading the migration from on-premise solution to SaaS•Improving platform performance and scalability•Decommissioning and transition to ServiceNow without service interruptionServiceNow Product Owner:•Contribution to the ServiceNow transformation vision and roadmap•Managing an ITSM platform for 40,000 users•Structuring ITSM governance (Demand Board, strategic prioritization)•Deploying onboarding/offboarding processes via SailPoint integrated with ServiceNow to automate identity lifecycle and access•Facilitating and managing multidisciplinary teams (BA, Dev, Business) in an Agile environment•Driving evolutions focused on business value and user adoption•Contributing to IT/Business/Platform alignment
- EMEISServiceNow Product OwnerJanuary 2020 - October 2022 (2 years and 9 months)•Managing the complete lifecycle of the ServiceNow platform•Overseeing evolutions and coordinating TMA (Third-Party Maintenance Agreement)•Deploying and structuring the CMDB according to the CSDM model•Managing the Corporate CAB (Change Advisory Board) and change governance•Integrating subsidiaries into the platformGroup Scope | Platform 60,000 users ITSM PRO, ITOM, Service Mapping | Team: 2 BAs – 4 developers
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Education
- DESS Information Technology and Business Data ScienceParis 1 - Panthéon Sorbonne2001Le master TIDE forme depuis quarante ans des spécialistes de haut niveau en analyse statistique et data mining
- Baccalaureate in Economics and Social SciencesLycée Condorcet - Paris 9eme1996
Certifications
- ITIL® Managing Across the Lifecycle Certificate - ID: 4505736.20348899EXIN2014
- ITIL® Expert Certificate in IT Service Management - ID: 4505736.20348900EXIN2014