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Stéphanie S.SS

Stéphanie S.

Airbnb Operations Management

€280/day
13 projects
Chelles, FR
8-15 years
Email Management
Customer Service
Customer Care
Customer Relations
Operations Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Stéphanie

👩‍💻With over ten years of experience in executive assistance and operational management, I have supported both large companies and small to medium-sized structures in developing their relational excellence.

Today, I put this expertise at the service of Airbnb hosts and concierges who wish to offer their travelers a fluid, warm, and professional experience, while freeing themselves from the burden of daily management.

😊See you soon.
Stéphanie.
Real Estate

  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • MAISON HOLYA
    Operations Manager
    REAL ESTATE
    March 2024 - Today (2 years and 3 months)
    - Performance:Operational management of approximately 100 properties in France, maintaining Superhost status with an average rating of 4.85/5.

    - Team Management:Coordination of 5 service providers (maintenance/cleaning) through structured processes on Guesty.

    - Customer Success:End-to-end customer relationship management (Onboarding, 7/7 support, dispute resolution).

    - Systems:Complete automation of communication flows via Guesty, halving communication time with travelers.
    Project Coordination Team Management Customer Care Proactive
  • Deglingo Tim - Travel planner
    Operational Support
    TRAVEL AND TOURISM
    March 2023 - March 2024 (1 year)
    - 10k subscribers on YouTube
    - Creation of support materials to optimize the Travel Planner activity
    - Visual identity and branding
    Web Content Writing Layout Design Microsoft Powerpoint
  • L'UNIVERS DES P'TITS PANDAS
    Administrative Assistant
    EDUCATION AND E-LEARNING
    February 2023 - February 2024 (1 year)
    Noisy-le-Grand, France
    - Occasional tasks
    - Creation of HR Excel File (personnel file, timesheet, medical visit tracking...)
    - Data entry and formatting of Word documents
    - Entry of employee working hours
    - Data/form retrieval from the website
    Microsoft Excel Data Analysis Administrative Management HR Microsoft Word
Check out Stéphanie's experience

Reviews

5.0

Out of 13 ratings

J

Jean-Marc

SERVICE COMMERCIAL ONLINE

Reviewed on 1/2/2023

*****

Stéphanie has chosen to hide 10 reviews

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Recommendations

EL
FU
Elicheva Lasry and 1 other person have recommended Stéphanie

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Education

  • BTS Management des Unités Commerciales
    Hector Berlioz
    2006
  • Digital Marketing and E-commerce Certification
    Live Mentor
    2023

Skill set

Airbnb
Dispute Management
Freshdesk
Salesforce

Categories