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Stephanie R.SR

Stephanie R.

Virtual Assistant | Customer Support

€170/day
Tananarive, MG
0-2 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Stephanie

Hello,

Are you an entrepreneur,freelancer**, or **SME**manager**? Your time is your most valuable resource. ⏳ I help you get it back by structuring your daily life and professionalizing your brand image.
With a background in the banking sector 🏦, I bring institutional rigor and absolute discretion to the management of your files. Whether it's to streamline your administration, improve your customer relations, or design high-end sales materials, I am committed to excellence, reliability, and responsiveness.

🛠️ What I do for you:

  • ⚙️ 1. Executive Assistance & Customer Support
📧 Calendar and email management (sorting, prioritization, organization)
💬 Professional customer support and request tracking
💳 Invoicing, payment reminders, and accurate reporting
🗂️ Document organization and management
  • 🎨 2. Graphic Design & Publishing – Canva Expert
📘 Creation of premium materials: e-books, PDF guides, diagnostics, sales presentations
✨ Meticulous layout, adherence to your brand guidelines, and professional finishes ready for printing
  • ✍️ 3. Content & Visibility
📝 Web writing & SEO: articles, landing pages, professional documents
🎥 YouTube & social media: optimized thumbnails (CTR), moderation
🌍 Fluent translation: French ⇄ English / German

💎 Why Choose Me


🏦 Banking Rigor: High precision in data and process management
🎯 Sense of Aesthetics: Elegant, readable, and impactful documents
🔒 Confidentiality: Strict respect for sensitive data
⏱️ Reliability & Deadline Adherence
🤝 Flexibility: One-off assignments or long-term support

Ready to delegate with peace of mind and work with a reliable, results-oriented virtual assistant? 🚀

📩 Contact me for an initial discussion and a personalized quote. I adapt to your tools and processes for seamless integration into your business.
  • Malagasy

    Native or bilingual

  • French

    Fluent

  • English

    Fluent

  • German

    Conversational

Remote only
Primarily works remotely

Experience

  • indépendent
    Virtual Assistant & Multilingual Support
    E-COMMERCE
    January 2024 - Today (2 years and 5 months)
    Tananarive, Madagascar
    Operational and linguistic support for international companies.

    • Administrative Management : Calendar organization, customer support management, and project tracking.

    • Community Management : Community engagement and management on social media.
    • Linguistic Expertise : Translation and adaptation of marketing and technical documents into English and German.

    • Customer Relationship Management : Rigorous file tracking, from brief to final delivery, with a high level of satisfaction.
    French English Translation German French Translation Editorial Translation Virtual Assistant Community Management
  • indépendent
    Document Designer & Copywriter
    SOCIAL NETWORKS
    January 2024 - Today (2 years and 5 months)
    Tananarive, Madagascar
    Support for entrepreneurs and coaches in creating their sales and communication materials.

    • Flagship Project : The 'Anti-Blocking Diagnostic' – Design of a 23-page strategic guide (13 pages of diagnostic + 10 pages of checklist).

    • Design & Visual Identity : Creation of high-end layouts on Canva (luxury style, Montserrat typography, navy and salmon color codes).
    • Web Writing & E-books : Writing structured, engaging, and conversion-optimized content.

    • YouTube Thumbnails : Creation of impactful visuals to maximize click-through rates.
    Layout Content Writing Canva Editorial Design Visual Creation
  • Independent
    Digital Freelancer & Content Creator
    INTERNET OF THINGS (IOT)
    January 2024 - Today (2 years and 5 months)
    Tananarive, Madagascar
    Comprehensive management of digital projects for an international clientele (B2B/B2C).

    • Design & Branding : Creation of high-impact visual materials. Creation of click-optimized YouTube thumbnails and layout of luxury E-books (Flagship project: Anti-Blocking Diagnostic). Advanced mastery of Canva and visual hierarchy rules.

    • Editorial Strategy & Writing : Writing optimized web content (SEO) and designing comprehensive guides. Ability to adapt to various professional themes.
    • Strategic & Administrative Support : Virtual assistant specializing in operational organization and Community Manager (audience management and engagement on social media).

    • Linguistic Expertise : Professional translation (English / German) of technical and marketing documents, ensuring fluid multilingual communication.
    • Customer Relationship Management : Commercial negotiation, preparation of personalized quotes, strict adherence to delivery times, and after-sales service management.

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Education

  • Bachelor's Degree in Communication and Information
    University of Communication
    2024
    Licence en Communication et Information

Skill set

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