About Stéphanie
French
Native or bilingual
Experience
- independantHigh Ticket CloserJanuary 2024 - Today (2 years and 7 months)Paris, France- Practices active listening,- Implements an adapted marketing strategy,- Remains calm and puts no pressure on the interlocutor,- Plays with tone and rhythm while being friendly,- Truly wants to solve the interlocutor's problem,- Wants to place the prospect's and the company's interests on an equal footing,‍
- Groupe VITALHelpdesk TechnicianNovember 2021 - Today (4 years and 9 months)- Remote resolution of incidents and processing of user requestsregarding workstations (Software and Hardware)- Telephone reception of users and qualification of requests- Processing and resolution of N1/N2 incidents- Management of incident tickets - Escalations to the next level- Installation of software, applications, and updates- Advice and assistance to users, ensuring their satisfaction- Reporting of activities in the provided tool- Reports and completion of projects- Pole referent, Team management
- Senior mediaWebmasterJanuary 2021 - August 2021 (8 months)- Management of websites via WordPress CMS- Ordering and uploading content via the MALT or SLACK platforms- Web content writing- Analysis of statistics and reports- Updating and maintaining client websites viaWordPress and Prismic (photos, texts, promotions...)
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