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Stéphanie MunozSM

Stéphanie Munoz

Transition Manager - Service Delivery Manager

€850/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Stéphanie

Senior consultant specialized in Transition and Transformation Management, I have developed solid expertise in complex project management. In particular, I was responsible for the overall integration of a new client within the Crédit Agricole group, ensuring close supervision of technical teams for infrastructure and user support.
Furthermore, I managed and supervised the delivery of a strategic scope covering run and build at Allianz. My career has led me to evolve in various environments, where I have demonstrated adaptability and rapid autonomy.
Thanks to my fluency in English, I have already worked in international contexts, including: India, Brazil, Ireland, United States, Poland.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Can work on-site
Paris (up to 50km), Aix-en-Provence (up to 50km), Avignon (up to 50km), Montpellier (up to 50km), Nîmes (up to 10km)

Experience

  • Société des grands projets
    Transition Manager
    TRANSPORTATION
    January 2025 - Today (1 year and 5 months)
    Paris, France
    Transition Manager (Office Automation, Infrastructure, Projects, Technical SAP)
    • Project Management and Oversight: Understanding scopes, supporting and analyzing needs, and supporting processes/methods.
    • Stakeholder Coordination: Facilitating collaboration between SGP and outgoing/incoming providers, ensuring effective and courteous communication.
    • Alert Detection and Escalation: Quickly identifying potential problems and reporting them for proactive resolution.
    • Redefining Topics Discussed in Committees: Ensuring meetings are productive and relevant.
    • Supporting Processes/Methods & Outgoing Reversibility: Ensuring the reversibility schedule is maintained and monitored, identifying and resolving blocking points.
    • Mobilizing Contributors: Ensuring stakeholder commitment on the various topics to be addressed.
    • Reporting and Decision Support: Maintaining regular and clear reports on project progress and providing support to facilitate decision-making.
    Transition Manager Project Management Process Optimization PMO Service Delivery Manager
  • Hachette
    Transition Manager - Service Manager
    January 2023 - January 2024 (1 year)
    • Lead the integration and "Build to Run" of Study projects while respecting quality, maintainability, deadlines, and costs.
    • Organize and guarantee technical and human resources for project completion.
    • Participate in stakeholder relationship management and coordination: Studies, Business, and Infrastructure.
    • Guarantee project acceptability at the infrastructure level: Design, resources & Run.
    • Ensure budget consolidation and monitoring - Review requests and propose solutions.
    • Contribute to the successful delivery of service quality.
    • Lead risk management and project action plans.
    • Validate delivery conformity at the operational, supervision, monitoring, and performance levels.
  • RATP
    Transition Transformation Manager
    January 2022 - January 2023 (1 year)
    • Transition and implementation of service lines: IT production, user support, logistics.
    • Audit and contractual remediation: development of action plans, management of (22) workstreams.
    • Management and implementation of service transformation plans.

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Education

  • High School Diploma
    High School
    1992
    Bac général

Skill set (9)

Categories

  • Other