About Stéphanie
French
Native or bilingual
Experience
- CDéveloppementsPart-time Production Manager (very few hours)DIGITAL AND ITJanuary 2022 - September 2023 (1 year and 8 months)Moret-Loing-et-Orvanne, FranceAgent management, recruitment, training, etc. Communication support (website, brochure, etc.) IT support (troubleshooting, CRM management)Administrative support (procedure creation, data entry, etc.)Debt collection
- CDéveloppementsSenior AgentDIGITAL AND ITJanuary 2016 - December 2021 (6 years)Arbonne-la-Forêt, FranceAgent management, recruitment, training, etc. Communication support (website, brochure, etc.) IT support (troubleshooting, CRM management)Administrative support (procedure creation, data entry, etc.)Debt collection
- MIL ServicesSole ProprietorOctober 2015 - Today (10 years and 8 months)I provide remote support to businesses, shops, startups, and artisans in France, as well as call centers in France and abroad, offering operational assistance.My main missions cover amicable debt collection, administrative and commercial assistance (email management, follow-ups, email campaigns, letter writing, etc.), as well as secretarial services (document creation, flyers, general terms and conditions, specifications, etc.). I also handle recruitment (job ad writing, application screening, interviews, etc.). I carry out one-off B2B telemarketing missions, as well as outbound calls (tele-surveys, lead qualification, etc.).Finally, I manage inbound calls and back-office operations (customer service, hotline, after-sales service, etc.) and I am involved in quality monitoring, supervision, and occasional e-learning training facilitation, etc.
Recommendations
Be the first to recommend Stéphanie
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Sales Technical AgentAFPA2001Technique de vente
Certifications
- Conducting Effective RecruitmentAIFCP2021
- Manage Performance and Support ChangeEcole francaise