About Stephanie
- My areas of intervention:
French
Native or bilingual
English
Conversational
Bosnian
Basic
Experience
- MS VacancesCustomer AdvisorTRAVEL AND TOURISMMay 2023 - September 2023 (4 months)Managing remote customer relations for the summer season.Processing reservations, modifications, and information requests via telephone.Personalized advice on accommodation offers and additional services.Autonomous use of tools and scheduling software.
- Tenart Transport EuropeOperator/ChartererTRANSPORTATIONApril 2018 - August 2019 (1 year and 4 months)Les Échets, Miribel, FranceOrganization and optimization of road transport flows on a European scale.Negotiation of chartering rates and selection of partner carriers.Operational monitoring of deliveries and management of disputes or logistical unforeseen events.Compliance with transport regulations and client deadlines.
- LyonbennesSalesperson/DispatcherTRANSPORTATIONNovember 2017 - April 2018 (5 months)69200 Vénissieux, FrancePlanning and optimizing driver routes for bin management.Business development and customer relationship management (B2B).Drafting quotes, taking orders, and invoicing.Direct interface between field teams and clients to ensure responsiveness.
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Education
- Higher Technician in Road Freight TransportISTELI Groupe AFTRAL2016Technicien Supérieur Transport Terrestre de Marchandises
- Professional Baccalaureate in Services– Groupe IGS and Lycée Camille Claudel2011Baccalauréat Professionnel Services