Freelancer profile translated to English.

Description

Hello, a freelancer specializing in digital customer relations, lead qualification, and customer/prospect follow-ups, I transform your requests into concrete opportunities according to your internal processes and procedures.

Thanks to my versatile experience with different companies, I can adapt to all types of sectors to improve responsiveness, manage customer follow-up, carry out follow-ups, organize files, and guarantee qualified leads.

Rigorous, autonomous, and adaptable, I provide a reliable and efficient service, whether for occasional support or a regular mission.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

eKonsilio
Freelance Digital Advisor – Online chat lead qualification for the automotive sector
July 2023 - Today (2 years and 10 months)
• Management of online chats for national automotive groups and dealerships
• Qualification of new or used vehicle purchase projects (car or motorcycle)
• Identification of the intended financing method: credit, leasing, down payment, trade-in
• Collection of necessary information to assess project viability
• Transmission of qualified leads to the relevant sales teams

• Processing of workshop appointment requests: gathering information and transmitting to after-sales services
• Guiding customers to the appropriate contacts or links based on their request
• Remote work in compliance with the specific procedures of each manufacturer or dealership
Siège Renault Retail Group – Paris
Customer Relations Officer then Team Leader – Renault Retail Group
October 2011 - October 2017 (6 years)
• Management of incoming and outgoing calls as well as chat requests
• Qualification of customer and prospect requests (vehicle purchase, workshop, commercial information)
• Organization and validation of appointments (test drives, purchases, workshop interventions)
• Preparation of quotes and customer file monitoring
• Reservation of rental vehicles and coordination with relevant departments
• Commercial follow-ups and customer satisfaction monitoring

Evolution to Team Leader position:
• Team work organization and priority management
• Training and support for new employees
• Performance monitoring and reporting
• Contribution to service quality improvement
S2P Carrefour banque - Paris
Back office agent
January 2011 - September 2011 (8 months)
Management and monitoring of customer files, updating files, and coordination with internal advisors to ensure rigorous and efficient processing.