Freelancer profile translated to English.
Back to original languageAbout Stephanie
đź’ˇ Project Management and Monitoring:
- Supporting Start-ups / SMEs in the quality of their customer relations
- Coordination and improvement of communication between different departments
- Understanding internal and external needs
- Implementation of new communication channels
- Respect for brand identity
- Structuring processes and creating support materials
đź› Customer Care:
- Improvement of customer service and quality control (tool optimization)
- Management and supervision of support teams across all communication channels (inbound & outbound calls, emails, chat, FAQ...)
🌟 Customer Success:
- B2B / B2C Support:
- Onboarding
- Client portfolio monitoring (Invoicing, KPI implementation/monitoring, etc.)
- Loyalty / Retention
- Business Development
Looking forward to discussing your needs in more detail 🚀
French
Native or bilingual
English
Fluent
Portuguese
Conversational
Italian
Basic
Spanish
Basic
Remote only
Primarily works remotely
Experience
- RENT THE CLOSETCustomer Success ManagerE-COMMERCEJuly 2024 - Today (1 year and 11 months)Customer Success Manager Onboarding
- FLATSYSenior Customer Success ManagerOctober 2022 - November 2023 (1 year and 2 months)Paris, FranceOnboarding:- Onboard new users- Support clients in using the solutionAccount Management:- Ensure portfolio monitoring- Advice, analysis, and client activity management
- MasteosProject Manager - Customer RelationsREAL ESTATEDecember 2021 - October 2022 (10 months)Paris, France- Implementation of the "Booking Agent" department (creation of processes, creation of support materials, onboarding, FAQ creation, "practical" testing)- Recruitment and close management of the team (4 people)- Partnerships: implementation of ancillary services - partner relations
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Education
- Bachelor's Degree in CommunicationSorbonne Nouvelle University2014Licence de Communication
- General BaccalaureateLycée Camille Sée2009Baccalauréat général