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Stéphanie LopesSL

Stéphanie Lopes

Consultant in transition & operational management

€850/day
Paris, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Stéphanie

Do you need to structure an activity, bring order to your operations, or support your teams during a transition phase?

I specialize in transition management and operational management to quickly provide a clear framework, secure execution, and streamline daily team activities.
With a very hands-on approach, I combine organizational skills, responsiveness, and adaptability to quickly identify priorities and implement concrete and effective solutions.

My goal: to simplify, clarify, and enable teams to work serenely, with greater impact.
My experiences have led me to manage demanding situations, notably the autonomous management of a site during the Paris 2024 Olympic and Paralympic Games, and the improvement of the functioning and service quality of operational teams.

Appreciated for my human approach and team spirit, I integrate easily to understand challenges and move forward with the teams, in a pragmatic and committed way.
  • French

    Native or bilingual

  • English

    Fluent

  • Portuguese

    Conversational

Can work on-site
Paris (up to 20km)

Experience

  • Comité d'Organisation des Jeux Olympiques et Paralympiques
    Site Manager
    SPORTS
    January 2024 - September 2024 (8 months)
    Paris, France
    • ▪ Management of an official site in continuous operation (+40 people/shift) Recruitment, training, and management of 16 coordinators and 2 deputies Logistics organization: passenger flow, inventory, stock, transport
    • ▪ Interface with management, service providers, and institutional partners
    • ▪ Real-time incident management and daily reporting
    Team Management Operational Management Event Coordination Project Management Site Management
  • International SOS
    Operations Manager
    October 2020 - May 2023 (2 years and 7 months)
    • ▪ Supervision of operational teams and multi-provider coordination
    • ▪ B2B client relations and sensitive situation management
    • ▪ Implementation of new processes improving service quality and speed
    • ▪ Management of operational performance indicators
    • ▪ Critical missions for the Ministry of Foreign Affairs (COVID-19, Ukrainian crisis)
    • ▪ +20 to 30% of cases processed per day thanks to a new call management model
  • International SOS
    Senior Operations Coordinator
    March 2018 - October 2020 (2 years and 7 months)
    • ▪ International coordination of repatriations and medical evacuations
    • ▪ Management of quotes, financial guarantees, and insurance relations

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Education

  • Agile Project Management Certification
    KILUZ
    Certification en Gestion de projets agiles
  • Management training: The fundamentals of team leadership
    COUNCELLING SAS
    Formation management : Les fondamentaux du chef d'équipe

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